Mews Guest Experience

Mews is designed to be guest first – from operations on through to the guest-facing software. This includes a booking engine, online check-in and out, instant chat that goes straight to the front desk staff, and kiosk software that allows you to turn any tablet into a digital greeter. Mews Kiosk lets guests check themselves in easily and even cut their own keys or add upsells to their reservation. They can also check out just as quickly, without the risk of a queue to slow their departure.

All of this also saves staff time and unlocks additional revenue.

Mews Booking Engine is so easy to use that our customers report their direct bookings go up by as much as XX percent – offering significant savings on OTA fees and delivering a branded experience to their guests from the first touch. Additionally, the booking engine makes it easy to include revenue-driving upsells, even parking, meeting rooms and co-working spaces which can be booked by the hour.

As the name implies, guest experience software should be able to support your vision of a remarkable guest experience and the expectations of your guests. This means you should be able to customize the look and feel to reflect your brand, and this should be consistent at every touchpoint in the guest journey.

On top of that, the software should be intuitive so that guests can complete tasks like booking their perfect room or checking in online and via mobile devices in just a few taps. It also should be connected to your payment processing system so guests can have the option to pay securely at any point.

Lastly, the software should offer ways for the guests to customize and enhance their stay seamlessly, which also allows you to unlock more ancillary revenue effortlessly.