Guestfolio, a solution by Cendyn Hospitality Cloud is a comprehensive guest engagement and marketing platform designed specifically for independent and boutique hotels. Guestfolio CRM is the hotel marketing platform that drives guest engagement, retention and conversion throughout the travel journey. With the guest profile at the heart of what Guestfolio does, hoteliers can personalize the reservation experience, gain insights on their guests, use tools that build lasting brand loyalty and encourage increased conversions from OTAs to direct bookings.
- Takes profiles/reservations from Mews
- Find social media profiles and interests online and adds them to their GuestFolio CRM platform
- Automated guest communications and concierge trip planner
Can only be purchased by users on the Professional plan or the Enterprise plan.