HelloShift | Guest Messaging

HelloShift is modern messaging for hotels. You get staff collaboration, guest messaging, and website chat in one smart app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app – this means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver the best answer and experience for the guest.

HelloShift Guest Messaging means you won't miss any tasks because they're all in one place, and it automatically imports guest data every day, as well as sending routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams can use snippets and smart replies with AI to respond quickly, while alerts and reports escalate unresolved guest issues.

Features

  • Manage guest lifecycle (pre-stay, in-stay, and post-stay) with automated, routine messages
  • Automate guest survey collection and analysis
  • Get reviews from guests with high survey score results
  • Send messages, images and documents to select groups of guests e.g. event attendees
  • Detect guest intent with AI for automated responses
  • Real-time chat to turn website visitors into direct-booking guests
  • Real-time visibility as staff complete tasks and checklists

Mews package

Can only be integrated by users on the Professional plan or the Enterprise plan.

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