tell Charlie

tell Charlie is proven to improve online reviews, increase revenue, and make guests happier. With tell Charlie you can easily engage with your customers throughout their stay and enhance the guest experience. Your guests get one place to make requests before they arrive, give feedback during their stay, and rate their experience after their trip, all via a no-download web app that works on tablets, mobile phones and desktop.

A good reputation leads to more revenue, and tell Charlie gives you better online visibility, more bookings and repeat visits, and increased guest purchases. The tell Charlie service is now being used by 10,000+ guests and accommodations worldwide, with 88% of active properties receiving a higher rating, and you can select which online review platforms your guest reviews should be directed to.

The innovative guest experience platform allows you to automatically contact your guest at the right moment before, during and after stay with personalized communication. You and your staff can see and manage all guest conversations in one place, and when a guest has an urgent problem, you will be notified instantly. You can apply your own branding to all digital conversations and the guest interface so guests will easily recognize your accommodation, while a visual data dashboard makes it easy to measure your success. HELP YOUR GUESTS - Many competitors require guests to download an app first, but few guests take the time to download and install them.

Features

  • Welcome your guests before arrival and ask them to share their questions and requests, improving response rates
  • Connect with your guests after their first night in your property to judge guest happiness and transform a potentially bad experience into a good one
  • Boost the guest experience with personalized automation and let your staff focus on providing excellent service

Mews package

Can only be purchased by users on the Professional plan or the Enterprise plan.

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