Sessions

Tom Ito launched Gensler’s Hospitality practice in the late 1990s and over the years has expanded their practice to an international scale, leading some of the industry’s most celebrated mixed-use, entertainment, master planning, and hotel projects. In his keynote, Tom will help to uncover the why, the purpose and motivation behind physical spaces. He will share examples of remarkable hospitality projects that were designed with guest interactions and brand experiences at the heart of the plan. Underpinning all of Tom’s projects are the blending of technology and spaces, advancing mixed-use models and sustainability throughout the physical footprint.

Moving forward and away from legacy systems setting standard of excellence, who are the brands that are setting the standard

If you want to boost efficiencies and make guests happier, discover why investing in your teams and your technology is your best bet.

An open discussion on how the new standard in hospitality is improving operations, resource management and guest experience.

How can an industry re-imagine their standard practices of hiring, inspiring and retaining talent? For Saira Hospitality, the answer lays in creating pop-up hospitality schools and training overlooked communities around the world. But what role can technology play in this process? Join this discussion with the Saira Hospitality and Mews teams and learn about a soon-to-launch partnership that offers a sustainable solution for sourcing, training and retaining talent.

What are you investing in and what innovations do you plan to focus on? We discuss the balance between expansion and operational success, and why strategy matters when scaling.

Working and living have blurred, with obvious effects on travel. What still excites tomorrow’s guest? What makes people leave their homes? Short answer: the ability to travel and make meaningful connections.

What are the best ways to create a cohesive, engaging brand experience? Tips on how to harness the power of your brand, including advocacy, loyalty, experiences and more.

Every Unfold we take a sneak peek through the Mews product lens. See what all this talk of innovation actually leads to, with a special preview of how Mews is changing and what you can expect in the coming months.