DialogShift enables hotels to assist and engage with their guests in the most convenient and effective way - via chat, text messaging or voice assistants. Communication preferences are shifting towards messaging/chat and with language technologies at the forefront a new ecosystem of services and devices has emerged. Hotels can take control over guest communication and allow automated and live conversational experiences along the entire guest journey and across multiple touch points and devices. It’s more than a chatbot, it’s a holistic approach to Conversational AI for travel and hospitality.

Hotels can
1. Make booking easy: Get in touch with prospective guests on the hotel website and boost direct bookings through an automatic redirection of booking requests to the booking engine.
2. Replace the bot in their employees: Leverage technology and AI in order to free up staff for the personal touch where it is needed.
3. Give their guests what they want, when they want it and the way they want it: Meet guests' expectations for fast and convenient (self) service.

  • Communicate with guests on multiple chat channels and enable conversations on your Website, on Messaging Platforms such as Facebook Messenger, Mobile Web App, Native Apps, ...
  • Automate repetitive requests and service processes using AI
  • Start conversations with your guests using Mews contact data
  • Redirect booking requests on your website directly to IBE
  • Automated messaging based on events (Check-in, Check-out, ...)
  • Automated feedback collection


You need to have a contract with this integration partner before you connect this integration to your Mews account.

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