Marketplace Customer management HelloShift | Guest Messaging

HelloShift | Guest Messaging

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

Features
  • Manage Guest Lifecycle (Pre-stay, In-stay, and Post-stay) with automated, routine messages
  • Automate guest survey collection and analysis
  • Get reviews from guests with high survey score results
  • Send messages to select groups of guests e.g. event attendees
  • Send images and documents
  • Detect guest intent with AI for automated responses
  • Auto-escalation of guest issues for service recovery in real time
  • Real-time Chat to turn website visitors into direct-booking guests
  • Connect your team across shifts, departments, and geography
  • Real-time visibility as staff complete tasks and checklists
  • Upgrade to add staff collaboration in the same app