Unwrapped

The modern traveller is looking for much more than a well-designed lobby and a comfortable bed. They expect you to be the gatekeeper to their experience in-destination and help them discover the best places to eat, drink and explore around your property.

The Journey by Unwrapped powers hotels with curated local destination guides to fuel the guest experience.

With one simple integration, you can boost satisfaction and ancillary revenues with our platform for delivering branded content to your guests precisely when they want and need it most – before, during and between trips.

Now, you can:

  • Supercharge your website with a local neighbourhood guide
  • Excite your guests before they arrive with a mobile-friendly city guide delivered by SMS
  • Personalise the guest experience with tailored itineraries of things to do in the city
  • Increase wallet spend by offering a curated selection of paid tours and activities

Our live recommendations engine provides the latest advice and experiences for your guests, tailored to their specific needs and wants.

From multinational hospitality groups like The Student Hotel to smaller boutique properties like The Emblem, hotels across the globe have adopted The Journey to enjoy a hassle free solution that enriches the customer journey with new digital, mobile first channels that engage and convert.

Features
  • Generate a property specific neighbourhood guide
  • Automatically deliver the guides to guests
  • Add neighbourhood guide widget to your website
  • Integrate upsells and crossells within guides
  • Easily brand the guides according to your guidelines