We really appreciate that Mews is more shaped as a customer relationship management than a reservation management system, as customer care is very important for us.

Reservation management software is a digital solution that helps properties of all types manage their bookings. The right software can help a hotel work more efficiently, provide a better guest experience, and even boost occupancy while reducing overbookings. Reservation software also automates booking confirmations, giving a guest more peace of mind and a better experience.
We’ve designed our software to be intuitive and easy for anyone to use – regardless of their experience working in hospitality. Special features make it easy to manage reservations for groups of all sizes. We even offer a simple one touch space optimisation feature to help you make the best use of your rooms. We also know your hotel can be more than rooms and overnight stays, so we let you manage parking spaces, meeting rooms and coworking spaces just as easily as you manage typical accommodations.
Your software should integrate with your property management system and other hotel software that you use to manage your revenue and rates. It’s this integration that keeps your operations running smoothly and making sure that information about room availability, billing information and guest preferences are all in sync.
Absolutely. Whether you manage a small independent hotel, an economy hotel, a luxury boutique or a large resort, reservation management software can scale to meet the specific needs of your property. Its versatility and adaptability make it an ideal solution for managing reservations efficiently, regardless of the size of your hotel.
Strong reservation management systems typically cover:
Mews covers all of the above natively, with an open platform that connects to 1,000+ integrations.
When selecting reservation management software, consider factors such as ease of use, compatibility with existing systems, customer support offered by the provider, and the specific features that cater to your hotel's needs. It's also important to look for software that offers mobile accessibility, flexible pricing options, and robust security features to ensure the protection of guest data.
There are four main types:
Standalone reservation systems handle bookings only – they record reservations and update availability but don't connect to other hotel operations. They're simple to set up but create silos between booking data and the rest of your property.
Channel managers connect your inventory to OTAs like Booking.com and Expedia, updating availability and rates across platforms in real time. They're often used alongside a separate PMS rather than as a complete system.
Property Management Systems (PMS) with integrated reservations combine reservations, front desk operations, housekeeping, reporting and payments in one system. This is the most common choice for independent hotels and groups who want one system running everything.
Central Reservation Systems (CRS) are commonly used by hotels that are part of a franchise brand, as well as hotel groups that need centralized reservation management. Unlike a channel manager, which primarily distributes rates, availability, restrictions and reservations across booking channels, a CRS serves as a broader reservation and distribution hub. It can support direct bookings, GDS connectivity, metasearch distribution, loyalty programs, guest data management and centralized reservation operations from a single platform.
When a guest makes a booking – through your website, an OTA or by phone – the reservation system captures their details, checks availability in real time, confirms the booking and immediately updates inventory across every channel you sell on. That same record then flows through to your front desk, housekeeping schedule, payment processing and guest communications, so every part of your operation is working from the same information without anyone manually passing data between systems.
The best hotel reservation system is the one that covers the most ground without requiring you to bolt on separate tools. For most independent hotels and groups, that means a cloud-based system with native reservations, dynamic pricing, front desk management, payments and channel connectivity in one place. Mews is built to do exactly that – so instead of managing a reservation system, a separate channel manager and a standalone PMS, everything runs from a single system.
They overlap heavily, and the terms are often used interchangeably. The practical distinction:
Mews is a full PMS with reservation management as a core module – so you get the booking engine and the operational tools in one system, rather than stitching together separate systems.