Mews customer stories

See the innovators in hospitality

Each of these properties is truly unique, but one thing is common between them: their teams don’t accept the status quo. Learn more about the innovators in hospitality that we’re proud to call our customers.

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83 stories

9Hotel Collection

"We have been with Mews for several years and you can see how they’ve helped us to perform consistently well. Occupancy, revenue, guest satisfaction: it’s all there in the data"

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9Hotel Collection

Belgium, France, Italy, Portugal, Switzerland

Absalon Hotel Group

"With Mews we really feel like we’re in total control of our operations. It’s easy to pull up-to-date reports at any time and make adjustments to reservations"

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Absalon Hotel Group

Denmark

ahead burghotel Hotel

"Our team has been really impressed at how easy Mews is to use. It’s logical, it’s modern and it provides the perfect base for outstanding hospitality"

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ahead burghotel

Germany

Aplend Apartments & Resorts Hotel

"The main thing I like about Mews is its simplicity and user-friendliness. When we train new staff on it they understand it straight away, regardless if they come from a hospitality background"

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Aplend Apartments & Resorts

Slovakia

Auberge Adveniat Hostel

"We appreciate how Mews empowers us to focus on customer care, as making a genuine connection with our guests is what’s really important for us"

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Auberge Adveniat

France

Boundary London Hotel

"Guests today expect a seamless payment experience, and Mews automation allows us to provide one. It also makes processing transactions faster and more secure at the back end"

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Boundary London

United Kingdom

Boutique Hotel Staats

"What’s great about Mews Payments is that you hardly even notice it’s there"

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Boutique Hotel Staats

Netherlands

Bristol Sunset Beach Hotel

"The Mews Operations timeline makes managing housekeeping duties very easy"

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Bristol Sunset Beach

Spain

Bush Hotel, Farnham

"Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality"

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Bush Hotel, Farnham

United Kingdom

C-Hotels

"Mews is a very user friendly PMS and it makes everything much easier"

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C-Hotels

Belgium

Cabiner Hotel

"Mews is the glue in the middle that connects everything – it fits our open mindset where everything is a network"

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Cabiner

Netherlands

Compagnie Hôtelière de Bagatelle Hotel

"One of the things I love about Mews is they are always thinking about the future, always improving and introducing new features"

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Compagnie Hôtelière de Bagatelle

France

Cresta Palace Hotel

"Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to"

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Cresta Palace

Switzerland

Diana Dea Lodge Hotel

"We want the administrative part of the stay to be as invisible and frictionless as possible for our guests – Mews is a big help in this regard"

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Diana Dea Lodge

France

Docklands Lodge Hotel

"We can't stop using the task feature"

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Docklands Lodge

United Kingdom

Ebb-Dunedin Hotel

"Automated payments are a game changer. Digital receipts and automatic reconciliation help to make it a much faster, smoother experience for our team and for guests"

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Ebb-Dunedin

New Zealand

Edgar Suites Apartment

"The ease of use of elements like Mews Payments and Mews Operations is reflected in how pleased our staff are with the solution. Everything flows well and makes logical sense so there’s no ..."

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Edgar Suites

France

edyn Apartment

"Our ability to rapidly onboard new properties in Mews is vital to supporting our rapid pan-European growth strategy"

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edyn

Germany, Ireland, Netherlands, United Kingdom

EMA House Apartment

"Staff are less stressed and they’re happy to see customers. The atmosphere is much smoother now, even after only one month"

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EMA House

Switzerland

Emerald Stay Apartment

"It’s great to work with a truly forward-thinking hospitality solution like Mews"

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Emerald Stay

France, Morocco

Episode Tbilisi Hotel

"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews"

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Episode Tbilisi

Georgia

Finn Lough Hotel

"Mews simplifies the way we work and the way guests book and interact with us; it’s a real win win"

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Finn Lough

United Kingdom

Friendly Hotel Collection

"Friendly Hotel Collection benefits from a modern guest and user experience"

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Friendly Hotel Collection

France

Gaia Hotel

" A third of our time is now allocated to more meaningful tasks"

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Gaia Hotel

Switzerland

Go Hotel Group

"Mews has been one of the driving forces for improving on almost all of our KPIs in the time we’ve been with them. Their software helps our teams provide better service for our guests"

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Go Hotel Group

Denmark

Good Hotel

"Mews Payments is saving us 10 hours a week of tedious admin work"

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Good Hotel

United Kingdom

Grand Hotel Ter Duin

"Connecting new integrations has been really easy, it just takes two clicks in Mews Marketplace."

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Grand Hotel Ter Duin

Netherlands

Green Hotels

"We’ve had amazing results with Mews Booking Engine, drastically cutting the amount of OTA commission we pay while also increasing our RevPAR thanks to upselling"

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Green Hotels

France

GuestHouse Hotel

"I really couldn’t believe that with a few buttons, you could get an integration"

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GuestHouse Hotel

Netherlands

Hakuba Hotel Group

"Not only has Mews helped us to deliver great results in terms of numbers, but just as importantly, it’s also had a really positive impact on our guest experience"

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Hakuba Hotel Group

Japan

harry's home Hotel

"The legacy PMSs haven’t moved on in the last 10 years. The decision to move to Mews was very easy because you provided what we needed and saw lots of potential too"

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harry's home

Austria, Germany, Switzerland

Hostellerie Cèdre & Spa Beaune Hotel

"We chose Mews because it offered superb quality at accessible pricing. Four years later, we’re still amazed by how much value it adds to our business"

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Hostellerie Cèdre & Spa Beaune

France

Hotel Big Mama

"The right integrations really add value to my PMS"

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Hotel Big Mama

Germany

Hotel Boat&Co

Hotel Boat&Co

Netherlands

Hotel Maashof

"The action log feature has really improved our communication between staff and departments. We can see everything that happens, which means fewer errors and faster action times"

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Hotel Maashof

Netherlands

Hotel Maison Montmartre

"We use many different systems and to have Mews as a central hub allows our various tools and technology to connect smoothly"

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Hotel Maison Montmartre

France

Hotel Oderberger

"Mews helps to give our guests a more modern experience, from self-check-in to instant payments, making them more engaged with our hotel as well as increasing their average spend"

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Hotel Oderberger

Germany

Hotel Paradiso

"With Mews, managing multiple space types is easy. Having everything in the same platform saves time operationally and makes reporting much easier too"

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Hotel Paradiso

France

Hotel2Stay

Hotel2Stay

Netherlands

Hôtel Golf Château de Chailly Hotel

"Mews Analytics give us access to more data than we’ve ever had before, and the dashboards make it easy for us to track and analyze everything. It’s transformed how we manage reporting"

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Hôtel Golf Château de Chailly

France

Hôtel Myrtilles Hotel

"As well as the product itself, the people are the most important thing for me – and I fully trust everyone at Mews"

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Hôtel Myrtilles

Belgium

JO&JOE Hostel

"Mews helps make us more than a hostel"

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JO&JOE

Austria, France

Les Lodges Sainte Victoire Hotel

"To provide five-star experiences for our guests, we needed a five-star hospitality cloud, and that’s exactly what we got with Mews"

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Les Lodges Sainte Victoire

France

Leven Manchester Hotel

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal"

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Leven Manchester

United Kingdom

Life House Hotel

"By working with Mews we have been able to maximize profitability for our hotel owners and minimize their costs and operational pain points"

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Life House

Canada, Mexico, United States

Locale Apartment

"The Mews Booking Engine has made booking an easier, more simplified process. It's just a better user experience"

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Locale

United States

Machefert Group Hotel

"Payments is truly one of the strengths of Mews. You enter three or four bits of data and the reservation is made."

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Machefert Group

France, Morocco

MAH Hotel

"Mews is an exciting solution because they’re constantly releasing new features. Because they’re cloud-native, you don’t have to wait years for development or install new software every time"

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MAH Hotel

Belgium

Maison Juste Hotel

"Mews gives us payments peace of mind because we know that whether the guest is paying by card or any alternative method, the transaction will be fast and secure"

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Maison Juste

France

Mercure Hotel MOA Berlin

"By helping us to become more digital, Mews helps us to go paperless and reduce our carbon footprint"

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Mercure Hotel MOA Berlin

Germany

Mercure Roeselare Hotel

"One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day"

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Mercure Roeselare

Belgium

Mola! Hostel and apartments

"I want everyone to have Mews, because it makes our industry better"

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Mola! Hostel and apartments

Spain

My Hotels Gestion

"Mews is really easy to get to grips with, even if you don’t come from hospitality. This is vital for us as most of our staff are new to the industry, and they’re able to learn the system quickly"

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My Hotels Gestion

France

Northern Lights Village Hotel

"What really matters to me is how the team feels about the PMS. Mews is not just a tool they feel they must use, but a tool they enjoy using to make their daily tasks easier"

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Northern Lights Village

Finland

OnJ Apartment

"Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients"

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OnJ

Portugal

Opera Hotel Zürich

"Our checkout time has gone from 5 minutes to 2 minutes, easily"

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Opera Hotel Zürich

Switzerland

Ostello Bello Hostel

"Mews Payments allows us to put unsold beds back on the market"

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Ostello Bello

Italy

Oversight hotel management Hotel

"Mews gives me control over my data and lets me connect with whatever service I want through their integrations"

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Oversight hotel management

France

Palmers Lodge Hostel

"Mews enables us to move quicker than the big guy – it’s become the brain of the organization"

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Palmers Lodge

United Kingdom

Pierres d’Histoire Hotel

"It’s only been a few months but we can already see what a different Mews has made across many areas of our operations. Automation has helped to generate more revenue and give our team more time to ..."

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Pierres d’Histoire

France

Postillion Hotels

"From the beginning, Mews’ vision gave me the confidence that it’s agile enough to grow and adapt with this change"

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Postillion Hotels

Netherlands

Prinz von Hessen Hotel

"Moving to cloud was something I felt very strongly about. The combination of power and agility made Mews the strongest candidate as we continue our digital transformation"

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Prinz von Hessen

Germany

Privilodges Hotel

"Le Hüb and Mews fit perfectly regarding in the attitude and behavior of our staff: simple, easy to access, always ready, and friendly. What else could we ask for?"

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Privilodges

France

Retreats Group Hotel

"Mews provides a much better online booking experience for our guests and a more intuitive rate set up system, giving us increased ability to compete with online OTAs"

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Retreats Group

United Kingdom

Revisn Apartment

"It was so important for us to choose a hospitality cloud that shared our vision of a tech-enabled guest journey, and Mews were the stand-out solution"

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Revisn

United States

room2 Apartment

"The simplicity of navigation and ease of use for our housekeeping teams has blown us away."

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room2

United Kingdom

Sitges Group Apartments

"Mews is like the Apple of the software systems. Everything is so visual, and most importantly, so intuitive"

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Sitges Group Apartments

Spain

Southern Sun Hotel

"Mews is uncomplicated in the best possible way. Undoubtedly there’s very clever code and automation happening in the background, but from a user perspective everything is simple and easy to use in ..."

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Southern Sun

Middle East, South Africa

The Central House Hostel

"We start our relationship with the guest much earlier now – the process is much easier than before"

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The Central House

Hungary, Morocco, Portugal, Spain, Turkey

The Dylan Amsterdam Hotel

"Everybody's really happy, because it gives them a little more confidence to do their work"

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The Dylan Amsterdam

Netherlands

The Gate Cornwall Hotel

"The whole customer journey has changed thanks to Mews. Guest satisfaction has increased and our team are very confident when booking guests in. Mews will make your life a nicer place to be"

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The Gate Cornwall

United Kingdom

The Old Stocks Inn Hotel

"I got around £10 average rate growth in the first two months just by having the ability to flex rates in such an easy way"

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The Old Stocks Inn

United Kingdom

Tusity Apartment

"The ease of use of Mews really sets it apart. From reservations management to invoicing and across the whole customer journey, everything is logical and simple to use"

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Tusity

Spain

Vesta Hospitality Apartment

"Mews is the perfect solution for our serviced apartments because their cloud-first technology lets us connect to the best integrations to give our guests a luxury experience"

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Vesta Hospitality

Egypt

Villas Foch Hotel

"We chose Mews because it was straightforward to use and understand, particularly for people whose background is outside of hospitality"

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Villas Foch

France

Wayfarer Hotels

"Our entire operation has become more efficient"

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Wayfarer Hotels

Japan

WestCord Hotels

"My staff is better prepared at the beginning of the shift. The rooms are blocked better, they know who's coming, they know why somebody's coming"

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WestCord Hotels

Netherlands

Whoo Bacalan Hostel

"I love that Mews combines all the key elements of a hospitality cloud into one platform. Solutions like booking engine, payments and online check-in all integrate together, and anything extra we ..."

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Whoo Bacalan

France

Wombat's Hostel

"Mews knows the difference between beds and rooms."

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Wombat's

Austria, Germany, Hungary, United Kingdom

Wotels HUB Group Hostel

"It’s so easy to connect to new integrations and this helps us to keep trying things and improving our operations"

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Wotels HUB Group

Portugal

Yalo Hotel

"Mews allows us to go beyond rooms. For instance, we can manage meeting room spaces in exactly the same way in the same platform, generating extra revenue without extra hassle"

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Yalo

Belgium

YHA Australia Hostel

"Mews helps us to become more efficient operationally while also giving guests a smoother, frictionless stay. This frees up our team members to focus on engaging and servicing our guests"

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YHA Australia

Australia

Your Apartment Hotel

"The bottom line is you can save time and you can save money"

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Your Apartment

United Kingdom

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