Mews customer stories

See the innovators in hospitality

Each of these properties is truly unique, but one thing is common between them: their teams don’t accept the status quo. Learn more about the innovators in hospitality that we’re proud to call our customers.

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67 stories

“We have been with Mews for several years and you can see how they’ve helped us to perform consistently well. Occupancy, revenue, guest satisfaction: it’s all there in the data”

9Hotel Collection Read more

Belgium, France, Italy, Portugal, Switzerland

“The main thing I like about Mews is its simplicity and user-friendliness. When we train new staff on it they understand it straight away, regardless if they come from a hospitality background”

Aplend Apartments & Resorts Read more

Slovakia

“Guests today expect a seamless payment experience, and Mews automation allows us to provide one. It also makes processing transactions faster and more secure at the back end”

Boundary London Read more

United Kingdom

"What’s great about Mews Payments is that you hardly even notice it’s there"

Boutique Hotel Staats Read more

Netherlands

"The Mews Operations timeline makes managing housekeeping duties very easy"

Bristol Sunset House Read more

Spain

“Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality”

Bush Hotel, Farnham Read more

United Kingdom

"Mews is a very user friendly PMS and it makes everything much easier"

C-Hotels Read more

Belgium

"Mews is the glue in the middle that connects everything – it fits our open mindset where everything is a network"

Cabiner Read more

Netherlands

"We engage with guests far more since we started using Mews"

Carpe Diem Santorini Read more

Greece

“One of the things I love about Mews is they are always thinking about the future, always improving and introducing new features"

Compagnie Hôtelière de Bagatelle Read more

France

“Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to”

Cresta Palace Read more

Switzerland

“We want the administrative part of the stay to be as invisible and frictionless as possible for our guests – Mews is a big help in this regard”

Diana Dea Lodge Read more

France

"We can't stop using the task feature"

Docklands Lodge Read more

United Kingdom

"Automated payments are a game changer. Digital receipts and automatic reconciliation help to make it a much faster, smoother experience for our team and for guests"

Ebb-Dunedin Read more

New Zealand

“Our ability to rapidly onboard new properties in Mews is vital to supporting our rapid pan-European growth strategy”

edyn Read more

Germany, Ireland, Netherlands, United Kingdom

"Staff are less stressed and they’re happy to see customers. The atmosphere is much smoother now, even after only one month"

EMA House Read more

Switzerland

"It’s great to work with a truly forward-thinking hospitality solution like Mews"

Emerald Stay Read more

France, Morocco

"Mews simplifies the way we work and the way guests book and interact with us; it’s a real win win"

Finn Lough Read more

United Kingdom

"A third of our time is now allocated to more meaningful tasks"

Gaia Hotel Read more

Switzerland

“Mews has been one of the driving forces for improving on almost all of our KPIs in the time we’ve been with them. Their software helps our teams provide better service for our guests”

Go Hotel Group Read more

Denmark

"Mews Payments is saving us 10 hours a week of tedious admin work"

Good Hotel Read more

United Kingdom

"Connecting new integrations has been really easy, it just takes two clicks in Mews Marketplace."

Grand Hotel Ter Duin Read more

Netherlands

“We’ve had amazing results with Mews Booking Engine, drastically cutting the amount of OTA commission we pay while also increasing our RevPAR thanks to upselling”

Green Hotels Read more

France

"I really couldn’t believe that with a few buttons, you could get an integration"

GuestHouse Hotels Read more

Netherlands

“Not only has Mews helped us to deliver great results in terms of numbers, but just as importantly, it’s also had a really positive impact on our guest experience”

Hakuba Hotel Group Read more

Japan

“The legacy PMSs haven’t moved on in the last 10 years. The decision to move to Mews was very easy because you provided what we needed and saw lots of potential too”

harry's home Read more

Austria, Germany, Switzerland

"It’s so easy to connect to new integrations and this helps us to keep trying things and improving our operations"

Hostels HUB Group Read more

Portugal

"The right integrations really add value to my PMS"

Hotel Big Mama Read more

Germany

Hotel Boat&Co Watch video

Netherlands

"We use many different systems and to have Mews as a central hub allows our various tools and technology to connect smoothly"

Hotel Maison Montmartre Read more

France

"As well as the product itself, the people are the most important thing for me – and I fully trust everyone at Mews"

Hotel Myrtilles Read more

Belgium

“Mews helps to give our guests a more modern experience, from self-check-in to instant payments, making them more engaged with our hotel as well as increasing their average spend”

Hotel Oderberger Read more

Germany

Hotel2Stay Watch video

Netherlands

“Mews Analytics give us access to more data than we’ve ever had before, and the dashboards make it easy for us to track and analyze everything. It’s transformed how we manage reporting”

Hôtel Golf Château de Chailly Read more

France

"Mews helps make us more than a hostel"

JO&JOE Read more

Austria, France

“We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal”

Leven Manchester Read more

United Kingdom

"The Mews Booking Engine has made booking an easier, more simplified process. It's just a better user experience"

Locale Read more

United States

"Payments is truly one of the strengths of Mews. You enter three or four bits of data and the reservation is made."

Machefert Group Read more

France, Morocco

“By helping us to become more digital, Mews helps us to go paperless and reduce our carbon footprint”

Mercure Hotel MOA Berlin Read more

Germany

“One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day”

Mercure Roeselare Read more

Belgium

"I want everyone to have Mews, because it makes our industry better"

Mola! Hostel and apartments Read more

Spain

“What really matters to me is how the team feels about the PMS. Mews is not just a tool they feel they must use, but a tool they enjoy using to make their daily tasks easier”

Northern Lights Village Read more

Finland

“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients”

OnJ Read more

Portugal

"Our checkout time has gone from 5 minutes to 2 minutes, easily"

Opera Hotel Zurich Read more

Switzerland

"Mews Payments allows us to put unsold beds back on the market"

Ostello Bello Read more

Italy

"Mews gives me control over my data and lets me connect with whatever service I want through their integrations"

Oversight hotel management Read more

France

"Mews enables us to move quicker than the big guy – it’s become the brain of the organization"

Palmers Lodge Read more

United Kingdom

“It’s only been a few months but we can already see what a different Mews has made across many areas of our operations. Automation has helped to generate more revenue and give our team more time to spend with guests”

Pierres d’Histoire Read more

France

"From the beginning, Mews’ vision gave me the confidence that it’s agile enough to grow and adapt with this change"

Postillion Hotels Read more

Netherlands

“Moving to cloud was something I felt very strongly about. The combination of power and agility made Mews the strongest candidate as we continue our digital transformation”

Prinz von Hessen Read more

Germany

“Le Hüb and Mews fit perfectly regarding in the attitude and behavior of our staff: simple, easy to access, always ready, and friendly. What else could we ask for?”

Privilodges Read more

France

“Mews provides a much better online booking experience for our guests and a more intuitive rate set up system, giving us increased ability to compete with online OTAs”

Retreats Group Read more

United Kingdom

“It was so important for us to choose a hospitality cloud that shared our vision of a tech-enabled guest journey, and Mews were the stand-out solution”

Revisn Read more

United States

“We start our relationship with the guest much earlier now – the process is much easier than before"

Rodamón Hostels Read more

Hungary, Morocco, Portugal, Spain, Turkey

"The simplicity of navigation and ease of use for our housekeeping teams has blown us away."

room2 Read more

United Kingdom

"Mews is like the Apple of the software systems. Everything is so visual, and most importantly, so intuitive"

Sitges Group Apartments Read more

Spain

"Everybody's really happy, because it gives them a little more confidence to do their work"

The Dylan Amsterdam Read more

Netherlands

“The whole customer journey has changed thanks to Mews. Guest satisfaction has increased and our team are very confident when booking guests in. Mews will make your life a nicer place to be”

The Gate Cornwall Read more

United Kingdom

"I got around £10 average rate growth in the first two months just by having the ability to flex rates in such an easy way"

The Old Stocks Inn Read more

United Kingdom

“Mews is the perfect solution for our serviced apartments because their cloud-first technology lets us connect to the best integrations to give our guests a luxury experience”

Vesta Hospitality Read more

Egypt

"Our entire operation has become more efficient"

Wayfarer Hotel Kyoto Shijo Read more

Japan

"Mews is ridiculously user-friendly"

Welcome Hotels Read more

Switzerland

"My staff is better prepared at the beginning of the shift. The rooms are blocked better, they know who's coming, they know why somebody's coming"

WestCord Hotels Read more

Netherlands

"Mews knows the difference between beds and rooms."

Wombat's Read more

Austria, Germany, Hungary, United Kingdom

“Mews helps us to become more efficient operationally while also giving guests a smoother, frictionless stay. This frees up our team members to focus on engaging and servicing our guests”

YHA Australia Read more

Australia

“The bottom line is you can save time and you can save money"

Your Apartment Read more

United Kingdom

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