Emerald Stay customer story

Seamless remote premium property management

The luxury brand provides an exceptional guest experience thanks to smart automation.

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higher revenue

30%

than comparable solutions

automated payments

100%

hours saved weekly

10

through payment automation

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No receptionists, no problem

 

Pain

Emerald Stay manages properties remotely, with no on-site staff to welcome guests for check-in or check-out (although they do have a local team to assist guests during their stays).

 

Solution

Mews Guest Journey allows guests to check-in and check-out online, with an automated user flow that includes communication and payment. A number of guest management integrations are also available in Mews Marketplace, which can provide even more specialized tools.

 

Result

• 100% online check-ins and check-outs
• Integration with GuestJoy to enhance contact-free experience
• Integration with Bowo to provide a la carte service and smooth communication during stays

Automated, secure transactions with Mews Payments

 

Pain

With no staff on-site to take payments, all transactions need to be handled online in a secure and timely fashion.

 

Solution

Mews Payments allows Emerald Stay to take payments at any stage of the booking journey, in this case before guests arrive. On the day of check-out, any extras such as F&B are automatically cashed in, with no manual input required from the reservation team. Transactions are compliant with 3D-S, PCI DSS and PSD2 protocols, meaning guests have peace of mind when making payments.

 

Result

• 10 hours per week saved through payment automation
• 100% automated payments
• Fewer manual mistakes

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“Automated payments and online check-in are unbelievable time-savers for us. It makes the day-to-day so much easier for our reservations team and creates a hassle-free experience for our premium guests.”
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Dynamic pricing dramatically boosts revenue

 

Pain

Legacy property management systems have a straightforward way of pricing that doesn’t allow sophisticated customization. Emerald Stay wanted every opportunity to maximize their revenue.

 

Solution

Through Mews, the team has created one of the most advanced dynamic pricing strategies in the industry. Multiple rates, minimum length of stay and rates restrictions within Mews, in combination with a revenue management tool, channel manager, OTAs and a custom Emerald Stay algorithm, have yielded above-average results for the business.

 

Result

• 30% more revenue generated compared to any other solution for apartment rentals
• 15% increase in ADR and 12% increase in occupancy year on year, meaning that in only three years, they became the leaders in their home markets

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“It’s great to work with a truly forward-thinking hospitality solution like Mews. Their innovative tech and expansive marketplace make it much easier for us to provide great yield to our property owners and outstanding service to our guests.”
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Integration spotlight

Emerald Stay use ten integrations, including a specialized tablet for upselling extra products and services, and a smart business intelligence tool.

Pace

Pace is a revenue management solution that’s ideal for managing multiple properties. Emerald Stay use Pace as a key component of their dynamic pricing strategy, making the most of its automation and smart dashboards.
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