Seamless remote premium property management
The luxury brand provides an exceptional guest experience thanks to smart automation.
than comparable solutions
hours saved weekly
through payment automation
Emerald Stay manages properties remotely, with no on-site staff to welcome guests for check-in or check-out (although they do have a local team to assist guests during their stays).
Mews Guest Journey allows guests to check-in and check-out online, with an automated user flow that includes communication and payment. A number of guest management integrations are also available in Mews Marketplace, which can provide even more specialized tools.
• 100% online check-ins and check-outs
• Integration with GuestJoy to enhance contact-free experience
• Integration with Bowo to provide a la carte service and smooth communication during stays
With no staff on-site to take payments, all transactions need to be handled online in a secure and timely fashion.
Mews Payments allows Emerald Stay to take payments at any stage of the booking journey, in this case before guests arrive. On the day of check-out, any extras such as F&B are automatically cashed in, with no manual input required from the reservation team. Transactions are compliant with 3D-S, PCI DSS and PSD2 protocols, meaning guests have peace of mind when making payments.
• 10 hours per week saved through payment automation
• 100% automated payments
• Fewer manual mistakes
Legacy property management systems have a straightforward way of pricing that doesn’t allow sophisticated customization. Emerald Stay wanted every opportunity to maximize their revenue.
Through Mews, the team has created one of the most advanced dynamic pricing strategies in the industry. Multiple rates, minimum length of stay and rates restrictions within Mews, in combination with a revenue management tool, channel manager, OTAs and a custom Emerald Stay algorithm, have yielded above-average results for the business.
• 30% more revenue generated compared to any other solution for apartment rentals
• 15% increase in ADR and 12% increase in occupancy year on year, meaning that in only three years, they became the leaders in their home markets
Emerald Stay use ten integrations, including a specialized tablet for upselling extra products and services, and a smart business intelligence tool.
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