Mews Premium Support
Become a member of our Premium club and get more personal and lightning-fast service. By having a dedicated team for your hotel, hostel, or apartments, we’ll get to know your business and ensure we recommend the best solutions for you, helping your property to thrive in the coming years. In addition to all the features offered in the standard support, we offer: 24/7 live chat with Mews specialists, accessed from inside Mews. Dedicated phone line for all your queries, day-and-night – simply call +420 245 501 660, select the “Premium Support” option, and you’ll be instantly connected to our specially trained agents. Email and chat requests will be automatically routed to the top of the queue, ensuring rapid responses. Critical issues will be responded to within 30 minutes and any other requests within 2 hours. Expert door lock support – for properties that have installed a door lock integration with Mews, our specialized team will be able to help you troubleshoot any problems. Personal API integration advice from specialists if you’re building reports and integrations directly into the Mews API.