Virtual concierge software
Digital services guests will love
Today’s digital generation wants to be able to self-serve. Mews lets you offer them the quick, contactless, mobile solutions your guests have come to expect.
Discover digital guest services from Mews
Make the entire guest experience fast and frictionless. From direct chats to online check-in and out, Mews powers the digital transformation that guests and staff expect.
Seamless
Let guests check-in or out on their phone, and on their schedule.
Efficient
Online check-in and fast direct messaging save time for staff and guests.
Simple
No app required; just a link is all guests need to check in and out.
Guest-centric
Put guests in control with contactless options for those who want them.
Online check-in
Say good-bye to check-in queues
No waiting required
Everything is easier when guests can check in on a mobile device. And by adding details before arrival, they can just get a key and go.
Digital signature
No printing physical cards and no time spent standing in line to sign. It’s all fast, efficient and digital.
Online payments
Guests can input all their payment information ahead of time and not have to worry about dealing with their payment on arrival.
58%
online check-in rate in 2022
The Gate Cornwall
The Gate Cornwall
Online check-out
Faster, easier check-out
No delays. No waiting. Mews lets guests schedule check-out time so they don't even have to be on-site to do it. And once they verify and settle their final bill, an email with their settlement is sent automatically.
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Digital chat and messaging
Answer guest questions – in any language
Real-time messaging that goes straight to reception makes it easy for guests to get their questions answered – and for staff to provide information without changing their screens.
Multilingual
Customizable
No app required
Easy access from emails
“We appreciate how Mews empowers us to focus on customer care, as making a genuine connection with our guests is what’s really important for us.”
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Upsells and cross-sells
Boost revenue with digital upsells
Put products and services in front of guests during online check-in (instead of relying on awkward conversations with staff) and make the sale feel natural. From a bottle of wine to parking, make the purchase seamless and watch your revenue grow.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?