Virtual concierge

Online Guest Services

Put your guests in control of their experience from the moment they book, with a range of guest services available via web app on mobile, tablet and laptop. Less paperwork, less bureaucracy, more opportunity for remarkable experiences.

Explore capabilities

online_checkin

Online
check-in

You check in online for a flight, why not for a hotel? Let guests check in using their phones or laptops before they arrive and reduce the queues at reception. Online check-in can also capture card details, so you don't have to ask guests for payment details upon arrival.

customer_profiles

Add companions

It’s easy for a guest to update the details of their co-travellers before arrival. 

reservations

Pre-fill reservation details

Get the necessary guest information before they arrive, cutting the admin at front desk. 

update_card

Update payment details

Guests can update their credit card details so charges can be automatically collected. 

house_rules

House rules

Inform guests of your internal policies or need-to-knows. 

digital_signatures

Digital signatures

Digital registration cards can be completed and signed online prior to arrival. 

apple wallet

Apple Wallet

Guests can use Apple Wallet for a faster, smoother check-in.

guest_messaging

Guest
messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging straight to your reception team. You'll be able to react to queries faster and provide outstanding service, whether it's answering a simple question or enacting a housekeeping request.

online-checkout

Online
check-out

No queuing, no paperwork, no problem. Online check-out lets guests check out from the comfort of their room via an email link on their phone, tablet or laptop. Perfect for guests who need to make a fast exit, and for your housekeeping team who can plan ahead for faster room turnovers.

list_items

Add outstanding items

Guests can add used minibar items that have not been posted yet. 

edit_billing_details

Amend billing details

Guests can verify and modify their billing address for payments. 

wallet

Payment processing

Guests can validate and settle the final bill. 

schedule

Schedule departure time

Housekeeping will instantly see the room as ‘departed’ upon the guest’s selected departure time. 

automated_bill_receipts

Automated bill receipts

Upon departure, bills are automatically emailed to the guest. 

queues

No queues

Guests can drop off their key in a designated area and depart without needing to wait around. 

Clink Hostels

"We used to have busy Sunday mornings with hundreds of check-outs at the same time – online check-out cut the queues and let our team focus on the guests who need us.'

Adina Bordei
Front of House Manager, Clink

Make guest services remarkable

Speak to one of our experts and we'll show you how putting your guests first can help to transform your business.

Book a demo

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