Virtual concierge

Online Guest Services

Put your guests in control of their experience from the moment they book, with a range of guest services available via web app on mobile, tablet and laptop. Less paperwork, less bureaucracy, more opportunity for remarkable experiences with our virtual concierge.

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Online Guest Services

Explore capabilities



You check in online for a flight, why not for a hotel? Virtual concierge lets guests check in using their phones or laptops before they arrive and reduce the queues at reception. Online check-in can also capture card details, so you don't have to ask guests for payment details upon arrival.


Add companions

It’s easy for a guest to update the details of their co-travellers before arrival. 


Pre-fill reservation details

Get the necessary guest information before they arrive, cutting the admin at front desk. 


Update payment details

Guests can update their credit card details so charges can be automatically collected. 


House rules

Inform guests of your internal policies or need-to-knows. 


Digital signatures

Digital registration cards can be completed and signed online prior to arrival. 

apple wallet

Apple Wallet

Guests can use Apple Wallet for a faster, smoother check-in.


Direct guest

Make it easy for your guests to contact you during any part of their stay with real-time messaging straight to your reception team. With the virtual concierge you'll be able to react to queries faster and provide outstanding service, whether it's answering a simple question or enacting a housekeeping request.



No queuing, no paperwork, no problem. Online check-out lets guests check out from the comfort of their room via an email link on their phone, tablet or laptop. Perfect for guests who need to make a fast exit, and for your housekeeping team who can plan ahead for faster room turnovers.


Add outstanding items

Guests can add used minibar items that have not been posted yet. 


Amend billing details

Guests can verify and modify their billing address for payments. 


Payment processing

Guests can validate and settle the final bill. 


Schedule departure time

Housekeeping will instantly see the room as ‘departed’ upon the guest’s selected departure time. 


Automated bill receipts

Upon departure, bills are automatically emailed to the guest. 


No queues

Guests can drop off their key in a designated area and depart without needing to wait around. 

Clink Hostels

"We used to have busy Sunday mornings with hundreds of check-outs at the same time – virtual concierge cut the queues and let our team focus on the guests who need us.'

Adina Bordei
Front of House Manager, Clink

Make guest services remarkable

Speak to one of our experts and we'll show you how putting your guests first can help to transform your business.

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