Mews Payments

Automate hotel payment processing

Q: How does Mews help with chargebacks?

Chargebacks are a part of business , but they can also be time consuming to manage – time you don’t have. If a chargeback happens, we’ll be there at every stage to help support you. You’ll receive an automatic notification about opened disputes. From there we’ll share guidelines on how to manage the dispute, communicate with the payment provider, and help you submit evidence until it’s resolved.

Mews Payments makes processing payments at your property fast, seamless and secure. Our integrated payment gateway automates payment tasks to save time, increase security and improve the guest experience.

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The answer to hassle-free payments

Turns payment processing from clunky and awkward to a smooth part of the guest experience. Our payment gateway is part of your PMS and with Mews Terminals, the entire platform is efficient and secure.

More ways for guests to pay

Cater to the different payment preferences of your guests while you also save staff time. Whether you and your guests prefer contactless or in-person, we let you – and your visitors – decide how and when to pay.

At the time of booking

In-person

Checking in online

At Mews Kiosk

Secure and efficient

Give guests and staff more time and more confidence with secure payment automation from Mews. By making payments fast and seamless, staff spend less time asking for payments, typing in numbers, and looking at their screens and more time connecting with guests.

10hrs

saved weekly through payment automation at Emerald Stay

Secure tokenization

Credit card details are replaced with an encrypted token so sensitive data is never seen or collected.

Safe and easy

3DS optimized and PSD2 compliant so you can always be sure that card information is protected.

One-click payments

Card information is collected from the start and ready to use for additional charges.

More ways to boost revenue

Make it easy for guests to pay without the need to show their cards repeatedly.

Easy refunds

When a refund is needed, staff can apply it in seconds – even without the card being presented.

Virtual card detection

Mews recognizes virtual cards and automatically processes the payment at a time set by you.

Improve accuracy and reporting

Give your accounting team something to smile about. Mews Payments removes the need for a separate payment provider for total visibility of your financials.

Real-time overview

Payments are automatically processed and visible in your PMS.

Centralized reconciliation

Reconcile payments in one click. It’s really that fast and easy.

Tailored payment reports

Get the data you need to monitor the health of your business.

Flexible settlement rules

Enable automatic payments when card information is available.

Failed payment solution

Automated communications and tasks make resolutions efficient.

Keep property and guest data secure

Incorporate the industry’s highest security standards. With Mews Payments, property and guest data is stored and processed safely, with automated processes designed to reduce the risk of fraud, theft or manual errors.

PCI DSS compliance

Microsoft Azure servers and payment  gateway provider are fully PCI DSS compliant.

Tokenization

All card details are tokenized, meaning no raw  data sits within Mews.

Boost revenue with cross-border transactions

Give your international guests the freedom to pay in their preferred currency. With Multicurrency by Mews Payments, guests enjoy a seamless payment experience while your business increases revenue.

Learn more

Insights for success

Read how Mews Payments benefits our customers.

1/4

"Automated payments are a game changer. Digital receipts and automatic reconciliation help to make it a much faster, smoother experience for our team and for guests."

Dylan Cazemier, Director & Development Manager, Ebb-Dunedin

15%

ADR increase in six months over 2021. Read more

"Using Mews Payments allows us to really concentrate on our guests and give them the attention that they deserve."

Liutauras Vaitkevicius General Manager, Good Hotel

10hrs

a week of admin work saved. Read more

“Mews gives us payments peace of mind because we know that whether the guest is paying by card or any alternative method, the transaction will be fast and secure.”

Marie Collet Sales and Admin Manager, Maison Juste

Zero

chargebacks. Read more

"Our chargeback rate is very, very low. I would say we have less than five chargebacks a year."

Claudia van den Berg Managing Director,
Boutiquehotel STAATS

Everything you need to improve the payment experience

Fast

Fast connections mean fast updates. Keep your data updated – always.

Global

Different currencies, different languages, we help you connect.

Integrated

One complete ecosystem – PMS, POS and payments together.

Guest-centric

Your business revolves around your guests. So does Mews.

Flexible

Whatever your size, whatever your segment, Mews works.

Automated

Solutions that drive disengagement from tech and connection with guests.

We Need to Talk about Payments

Get your guide on how to navigate payments in hospitality, from the new generation of payment methods to the benefits of automation.

Download now

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

Book a demo

FAQs

What makes Mews Payments different?

Mews Payments is a fully integrated payment gateway that uses automation to process transactions with just a single click at any point in your guests’ journey. Fast, secure and automatic, Mews makes it easy for guests to pay, resulting in a smooth, seamless payment experience. And with one vendor managing your hotel PMS and your payments, deployment is quick and efficient.

What is hotel payment processing?

Hotel payment processing is more complex than it might seem. It is the entire process by which a payment is made and funds are received, which includes payment by the guest, the process of validating the payment, a transmission of the payment via a payment gateway, authorization, confirmation and settlement.

What is the benefit of an integrated payment platform?

With payment processing integrated into your PMS, payments are processed and show up in your system immediately.

How does Mews help with chargebacks?

Chargebacks are a part of business, but they can also be time consuming to manage – time you don’t have. If a chargeback happens, we’ll be there at every stage to help support you. You’ll receive an automatic notification about opened disputes. From there we’ll share guidelines on how to manage the dispute, communicate with the payment provider, and help you submit evidence until it’s resolved.