Customer Alliance
Website www.customer-alliance.com/en/
Countries operated in
Operate globally
Topline
Customer Alliance is a guest experience and online reputation management tool which allows you deliver personalised experiences to each of your guests throughout their journey, streamline your guest communications and manage your reviews and feedback on the industry's leading portals, including Google, TripAdvisor, Booking.
Overview
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Description
Customer Alliance — 360 Voice of the Customer Platform
## Benefits
Empowering companies to generate, collect, follow up, and analyse customer feedback at every stage of the customer journey
## Key Features
-Customer Satisfaction Score
-Customer Effort Score
-Net Promoter Score
-In-web and In-app surveys
-Customer Surveys
-CUSTOMER JOURNEY MAP
-Text Analytics
-Review Management/Online Reputation
## About the company
Customer Alliance
As tech leaders in the Voice of the Customer space, weve built a powerful platform empowering companies to generate, collect, follow up, and analyze customer feedback at every stage of the customer journey. Over the past 12 years, weve proudly helped small businesses expand their online presence and large enterprises use local and regional insights to synchronize customer satisfaction processes across multiple locations. The result for both major customer satisfaction growth
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