The Experience Hotel CRM system makes it possible to automatically retrieve all the contact details of customers diverted elsewhere by OTAs, anticipate customer requirements and prevent negative reviews online before they occur.
The solution will also help you to increase the numbers of customers talking about your hotel on online reputation websites, and directly implement a loyalty strategy, resulting in a reduction in the amount of commission paid to OTAs.
- Automatically update guest and reservation information in the Experience Hotel system when a change is made in Mews
- Update guest information in Mews when a change is made in the Experience Hotel system
- Engage with guests at every step of their journey, from pre-stay though to departure