GuestCompass

GuestCompass allows you to regain the online ownership of your guest. Throughout the guest journey, your guest has many contact points with thirds parties about your hotel. Mostly this is prior to booking, but sometimes even after check-in.

GuestCompass is a white label web app for hotels and holiday parks, meaning that all communication is always in your own name and brand, helping you take back control of your guest relationship and generating extra profit and savings for your business. GuestCompass is not an app, so no there's nothing for your guests to download, and it can always be easily accessed via the web.

Features

  • Cut queues at reception with online check-in and check-out via the Mews connection
  • Give your guests the ability to access the curtains, lighting, heating, and door entry via their phone for a contact-free experience
  • Improve guest satisfaction via feedback and communication during the stay through whatsapp, IM, chat, forms, and reservations tools
  • Upsell and cross sell in pre-arrival emails
  • Reduce paper by digitizing your paper trails, e.g. dynamic room directory, surveys, room service menu, housekeeping and maintenance requests

Mews package

Can only be purchased by users on the Professional plan or the Enterprise plan.

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