HelloShift is the AI-powered hotel operations platform - from 24/7 AI call answering and guest chat to automated housekeeping and contactless check-in.
Supported Features:
- AI Voice: 24/7 AI call answering trained on your hotel - answers FAQs, checks real-time room availability and pricing via Mews, sends booking links by text, and routes calls to staff. Supports 13 languages.
- AI Guest Chat: AI-powered text and web chat that answers guest questions, detects intent, and takes action automatically – creates tasks for service requests, sends room access codes, routes complaints to staff, and more.
- AI Insights & Reports: Automated daily and weekly operational reports delivered by email - configurable sections covering occupancy, tasks, maintenance, and guest satisfaction.
- Guest Messaging: Automated texts at key guest lifecycle moments - pre-arrival, in-stay, and post-checkout.
- Contactless Check-in: Mobile check-in with ID verification and digital registration - no app download required.
- Guest Guidebook: AI-powered, customizable digital guidebook for property information, local recommendations, and hotel services.
- Guest Shopping: Showcase and sell hotel products and services directly to guests.
- Housekeeping Management: Real-time room status, automated cleaning assignments, and schedule projection that auto-generates up to 14 days of tasks based on check-in/check-out data from Mews. Includes checklists and full visibility.
- Staff Collaboration: Notes, tasks, checklists, and role-based permissions for team coordination.
- Staff Shift Scheduling: Create, edit, and share staff work schedules in one place.
- Preventive Maintenance: Recurring work orders, asset tracking, and custom inspection checklists.
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