Hotelbuddy

Topline

HotelBuddy is a comprehensive digital solution that transforms your hotel operations and guest experiences.

By integrating seamlessly with MEWS through a two-way integration, Hotelbuddy offers a fully contactless, efficient, and modern guest journey from pre-arrival to post-departure.

Key Features

• Online Check-in & Check-out: Streamline the check-in and check-out processes, reducing queues and enhancing guest convenience with efficient online transactions.
• Mobile Key: Enable guests to securely open room doors and hotel facilities using their smartphones, eliminating the need for physical key cards. Our IoT mobile keys do not require downloading any additional apps.
• Secure Payment Processing: Ensure fast and secure payments integrated with the Mews
• Room Upgrades & Extra Services: Drive incremental revenue through personalized room upgrades and extra service sales directly accessible on guests' devices.
• Guest Chat: Facilitate real-time communication between guests and hotel staff through an integrated chat feature.
• In-Room Entertainment: Allow guests to cast personal content from their phones to the in-room TV, offering a seamless home-like entertainment experience.
• Feedback & Reviews: Collect and manage guest feedback efficiently, improving overall service quality.

Unique Selling Points

• No-Download Web App: Hotelbuddy is completely web-based, eliminating the need for app downloads and ensuring seamless guest adoption.
• Cutting-edge IoT Integration: Our unique IoT modules enable mobile keys without the need for hardware replacements or additional app downloads, allowing guests to open doors from their phones effortlessly.
• Innovative QR kiosk: Allows multiple guests to check in simultaneously via a quick QR code scan at reception.
  Benefits
• Enhanced Guest Satisfaction: Deliver a modern, digital guest experience that boosts satisfaction and loyalty, with nearly 60% of guests choosing to check in online.
• Operational Efficiency: Reduce the workload on front desk staff, freeing them up for more personalized guest interactions.
• Increased Revenue: Maximize revenue through upselling opportunities and easy access to extra services, with higher conversion rates due to relaxed and convenient booking processes.
• Sustainability: Contribute to eco-friendly operations by reducing paper and plastic waste through digital processes.
• Easy Onboarding: Achieve a swift transition with no disruption, completing setup in just 14 days.
  
  Case Studies: Read about how HotelBuddy has transformed the guest experience and operations at various hotels in our case studies: https://www.hotelbuddy.eu/blog/categories/case-studies