Jana Concierge

Jana Concierge empowers front-of-house teams to deliver exceptional guest experience. Strengthen a personalized relationship by using your guests' preferred modern channels of communication: SMS/text, WhatsApp, and email. When your guest wants a dinner reservation, a taxi, some flowers, or anything under the sun, save time and keep track of everything with robust request management tools that integrate seamlessly with an omni-channel inbox.

You'll be able to highlight what makes your hotel unique while promoting upsells. Put your spa, coffee shop, or other services in the pocket of your guest via a simple client-facing application. Automated statistics and reports allow you to constantly monitor and improve your performance, ensuring you go above and beyond for your guests, delivering an exceptional quality of service and improving customer loyalty.

Features

  • Communicate with your guests via SMS/text and WhatsApp
  • Manage all guest requests in one place with enriched guest profiles
  • Guest application to sell and showcase your services
  • Personalized branding

Mews package

Can only be purchased by users on the Professional plan or the Enterprise plan.

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