Runnr.ai - virtual assistant for guest communication
Every day, your front desk team answers the same questions across WhatsApp, email, Booking.com, Airbnb and the phone: "What time is check-in?", "Can we add breakfast?", "Where do we park?" Runnr.ai takes that off their plate. The AI-powered assistant handles guest communication automatically across all channels - and brings everything together in one unified inbox, directly inside Mews.
Why hotels choose Runnr.ai
Runnr.ai automates the repetitive communication your team handles every day. Guest questions get answered instantly, day or night. Upsells are offered at exactly the right moment - think breakfast on arrival morning, a spa treatment the day before check-in, an early check-in offer the evening before, or a parking spot confirmed at booking. If you offer it, Runnr.ai can sell it - automatically, personally and at scale.
All communication from WhatsApp, Airbnb, Booking.com, Expedia, Gmail, Outlook and webchat comes together in one inbox. Runnr.ai also supports AI voice, giving you true omnichannel guest communication from one place.
Deep integration with Mews
● Guest data and reservation details are synced automatically, so every message is personalised and sent at exactly the right moment. The integration includes:
● Guest information sync - every message is based on live reservation data from Mews.
● Online check-in - guests receive a personalised check-in link via WhatsApp, generated directly from their Mews reservation.
● Upsell anything via Mews - any product or service in Mews can be offered via WhatsApp and logged automatically, with invoices sent without any manual action needed.
● Personalised outbound messages - send different WhatsApp messages based on room type or rate plan. A suite guest gets a different experience than a standard room guest. A bed and breakfast rate gets different information than a room-only rate.
Results that speak for themselves
94% of guests say Runnr.ai made their stay more enjoyable. 90% of questions are answered automatically. Properties report 75% fewer calls and emails, save 1 to 2 front desk FTE per location and generate an average of €50 in additional upsell revenue per room per month.
Getting started is easy
Up and running within one hour. No technical complexity, no IT resources needed. The integration with Mews is free and set up in just a few clicks.
Book a product demo via https://runnr.ai/book-a-demo and see exactly how it works with Mews.
Or try it yourself on WhatsApp via https://api.whatsapp.com/send/?phone=3197010250555&text=what+can+i+ask%3F&type=phone\_number&app\_absent=0 and experience Runnr.ai in under a minute.
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