Countries operated in

Operate globally


Runnr Ai is an AI enhanced guest communication platform.

Introduction is a virtual guest assistant which communicates using WhatsApp. By applying conversational AI guests are able to communicate the way they are used to in their daily life through their preferred communication channel. At, the average customer engagement is over 50%.

Great for: Instant Q&A / customer service, promotion of specific offers and upsells, review management and notification of important things to know during their stay.


  • Improved guest experience: Guests get instant gratification on their questions. They can use their preferred device and get instantly what they need from the hotel.
  • Save operational costs: Hotels save time as all frequently asked questions are answered within the conversation between the guest and Hotel staff can focus on enhancing the experience of the guest instead of spending time on simple questions.
  • Sustainable guest relationships: Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

Increase ancillary revenues: guests have the opportunity to book extras which are available in the hotel such as breakfast or late checkout.

In progress:

  • Increase ancillary revenues: guests have the opportunity to book extras which are available in the hotel such as breakfast and late check-out. As a hotel you can proactively send messages to guests to promote upsells and other promos.

How does the integration with mews work?

Set up the connection Mews with one click in this marketplace, to give access to stay information. These are used to send personalised messages:

  • Guest name
  • Stay dates
  • Phone number

All relevant hotel data used for answering the questions can be filled in in the webapp, this usually takes about 45 minutes.

Monitor the conversations through the webapp.

In progress:

  • Message log in Mews messaging portal
  • Booked upsells processed in Mews on booking level
  • Requested tasks processed in Mews task manager

For more information - please visit


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