Viqal answers your guests on WhatsApp automatically, using AI. It books upsells, takes routine questions off your team, and keeps everything in sync with Mews.
Benefits:
• Save time & costs: Automates up to 85% of routine questions, giving your front desk hours back every week.
• Real upsell revenue: Hotel Al Alba grew restaurant sales 71% and spa sales 101% within 12 months of switching to Viqal.
• Guests actually reply: They’re already on WhatsApp, so open rates hit 98% versus ~25% on email.
What's included:
• Real AI conversations: Built on the latest language models, so replies read naturally instead of like a bot.
• WhatsApp Business integration: Runs through your own dedicated WhatsApp Business account.
• Multilingual: Answers each guest in their own language, automatically (200+ supported).
• Staff handover, no friction: Anyone on your team can jump into an AI chat from the Mews Message inbox or Viqal’s own inbox.
• Sounds like your hotel: Set the tone, services, and amenities so it matches your property.
• Custom amenities: Surface the extras you want guests to know about.
• Upsells you control: Decide what gets offered and when.
• Analytics & reporting: See what guests ask and how the concierge performs.
• Reservation changes: Guests amend bookings straight from WhatsApp, synced back to Mews.
How does the integration with MEWS work?
- Connect Mews to Viqal. Click “Connect Integration” in the top right of this page.
- Sign up for Viqal and log in to your account.
- Connect your WhatsApp Business account.
- Personalize your concierge in the Viqal dashboard
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