Viqal Virtual Concierge

Topline

Viqal's Virtual Concierge automates hotel guest messaging using WhatsApp and AI.

Increase upsell revenue, save time for staff and delight guests.

Benefits:

• Save time & costs: Automate up to 80% of routine inquiries, save up to 15 minutes per booking.
• Automated upselling: Earn up to 6% more ancillary revenue with automated upselling.
• Guest Satisfaction: Your guests love the convenience of using WhatsApp with 98% opening rates.

Functionalities included:

• Powered by Advanced AI: Utilizes cutting-edge AI models, including ChatGPT-4, for seamless guest interactions.
• WhatsApp Business Integration: Connect with guests through your dedicated WhatsApp business account.
• Seamless Staff Handover: Staff can effortlessly take over AI chats using MEWS Message inbox or Viqal’s dedicated message inbox.
• Tailored Concierge Service: Personalize the virtual concierge to reflect your hotel's unique identity and services.
• Customizable Amenities: Offer guests tailored amenities to enhance their stay.
• Flexible Upsell Options: Drive additional revenue with customizable upsell opportunities.
• In-depth Analytics & Reporting: Gain insights into guest interactions and service performance.
• Direct Reservation Management: Allow guests to amend reservations directly through WhatsApp.

How does the integration with MEWS work?

1. Connect MEWS to Viqal by clicking “Add to MEWS” in the top left of this page.
2. Sign up for Viqal and log in to your dedicated Viqal account
3. Connect WhatsApp Business Account to Viqal
4. Personalize your Concierge in your Viqal dashboard