Jana Concierge

Jana Concierge is a collaborative web application that boosts guest satisfaction and quality of service. At Jana, we love empowering front-of-house teams to deliver exceptional guest experience because we believe that excellent service is what separates the good from the great.

Our heart is guest engagement. Strengthen a personalized relationship by using your guests' preferred modern channels of communication: SMS/text, WhatsApp, email. When your guest wants a dinner reservation, a taxi, some flowers, or anything under the sun—whatever their request may be—save time and keep track of everything with robust request management tools that integrate seamlessly with our omni-channel inbox.

We also want to highlight what makes your hotel unique while promoting upsells. Put your spa, coffee shop, or other services in the pocket of your guest via a simple client-facing application. We'll provide automated statistics & reports that will allow you to constantly monitor and improve your performance.

Go above and beyond for your guests with Jana Concierge. Create a unique experience and empower your teams to deliver exceptional quality of service and improve customer loyalty.

Features
  • Communicate with your guests via SMS/text and WhatsApp
  • Manage all guest requests in one place with enriched guest profiles
  • Guest application to sell and showcase your services
  • Personalized branding

Important

You need to have a contract with this integration partner before you connect this integration to your Mews account.

See Plug and play integrations