From HS3 to Mews: how Jordans Untermühle reshaped its operations

About Jordans Untermühle 

Jordans Untermühle is a 4.5-star, family-run spa hotel in Köngernheim, Germany, renowned for its personalized, high-touch guest service. Catering primarily to leisure guests, the hotel manages complex spa and F&B operations, a challenge compounded by slow, cumbersome workflows on their legacy HS3 PMS. 

Since moving to Mews, the team modernized operations, payments and the guest journey without sacrificing the personal touch their guests value. Seamless integrations with tools like Vioma and Aleno, combined with clear dashboards and actionable insights, allow the team to work faster, optimize revenue and simplify day-to-day operations. Moving to the cloud also gave them a future-proof tech stack with ample integration potential, positioning the hotel for continued growth. 

Switching from HS3 to Mews 

Challenge 

HS3 was extremely slow, and the guest database frequently bogged down operations. Manual processes for deposits, cancelations and no-shows were time-consuming and prone to errors. 

Solution 

The team adopted Mews PMS to centralize operations, eliminate nightly manual workarounds and provide robust reporting across the property. The migration was carefully planned, combining demo testing, semi-automated imports and manual validation to ensure a smooth data transfer. Reservations from Vioma and HS3 were mapped into Mews, including historical data for year-on-year reporting. New processes replaced outdated methods, ensuring deposits, vouchers and corrections comply with German VAT. This approach preserved daily operational rigor while significantly freeing up staff time. 

Result 

• Centralized data for easier reporting and revenue tracking 
• Automated back-office workflows reduce manual errors 

A smooth transition thanks to supportive onboarding 

Challenge 

Migration involved multiple systems and complex data mapping, with the risk of disrupting guest service if anything failed. 

Solution 

The onboarding process was thoughtfully designed. In the weeks leading up to and following the switch, the team had a dedicated partner readily available for video calls and real-time guidance. Staff also received hands-on training and walkthroughs, which helped them feel confident from day one. Onboarding also included configuring Paymasters for spa and late-stay guests and setting up dual-product patterns for accurate VAT handling. This enabled the team to focus on personalized guest interaction rather than backend reconciliation. 

Result 

• Go-live went smoothly, without operational disruption 
• Staff are fully confident using Mews from day one 
• Historical data imported successfully for reporting continuity 

Faster check-ins, happier guests and staff  

Challenge 

The hotel wanted to digitize check-in without losing personal interaction or forcing guests to navigate multiple tools. 

Solution 

Mews Kiosk allows reception to check in guests digitally while preserving high-touch service. The kiosk integrates with Mews Payments and guest profiles to support upsells and add-ons, giving staff time to engage personally with each guest while maintaining a seamless, modern check-in flow. The team also joined a beta program for customizable online check-in, removing unnecessary mandatory fields for accompanying guests and making the process even smoother. 

Result 

• Efficient, personalized check-in that preserves guest experience 
• Consistent capture of guest data for future marketing and service 
• High staff adoption, with reduced paper and manual errors 

Simplified, embedded payments 

Challenge 

Handling deposits, non-refundable rates and in-person payments required multiple systems and manual reconciliation, risking errors and delays. 

Solution 

The hotel adopted Mews Payments with S1/S2 terminals, centralizing all transactions across the property. Guests are typically charged at check-out, with automated pre-payments for deposits also being explored. Automation now works seamlessly with Omniboost for accounting and VAT compliance, easing administrative workload. For the spa department, linking guest profiles to billing has been a game changer, eliminating paperwork and errors. 

Result 

• Faster, more reliable transactions for guests and staff 
• Clear audit trail and integration with accounting systems 

Mews POS powers guest-first service 

Challenge 

Their previous POS solution had network issues and limited mobile functionality, making table service and multi-course menus cumbersome. 

Solution 

Mews POS was deployed across ~10 devices with flexible table layouts, kitchen/bar printers, and product packages designed to support multi-course menus and guest preferences. Restaurant charges can now be posted directly to guest rooms and relevant guest details are visible instantly. They’ve also reduced billing errors and end-of-day reconciliation. The team also uses POS Inventory to manage inventory and track stock levels across their F&B operations. The team shares detailed feedback with Mews, enabling Jordans Untermühle to refine service workflows and menu logic, helping create a smoother dining experience. 

Result 

• Mobile POS enables flexible, efficient table service 
• Multi-course menus and modifiers are easier to manage 
• Feedback actively informs POS development and improvements  

Looking ahead 

Jordans Untermühle plans to further expand its use of Mews POS, explore automated online deposits and integrate historical pickup data into Mews Power BI. They're also participating in beta testing of new AI agents at Mews, which support front-of-house teams in making faster, more confident decisions while keeping full control of the guest experience. Together, these steps will support the team as they scale operations, enrich the guest experience and continue delivering high-touch service alongside greater digital efficiency.