This boutique hotel in the heart of Philadelphia’s Museum District has been using Mews since day one to ensure the best possible experience for their guests and employees.
Labor costs monthly saving
$3000
Bookings made directly
2/3
Conversion rate (booking engine)
8.5%
The Maj Hotel is a boutique hotel with 26 elegant rooms in the heart of Philadelphia’s Museum District neighborhood. Their tech-forward accommodation, luxurious amenities and convenient central location create a unique hospitality experience for a perfect mix of work and rest. This pet friendly hotel has an on-site café and a business center, as well as a 24-hour fitness center for those who prefer an active stay. Guests can easily explore the rich, local neighborhood and immerse themselves in the culture of one of the US’ most fascinating cities.
Challenge
In the post-pandemic hospitality landscape, rising labor costs threaten the profitability and long-term viability of properties all over the world.
Solution
To tackle increasing labor costs, The Maj Hotel reduced overnight staff and let Mews' innovative tech stack complete late-night check-ins. Upon arrival, guests pay using Mews Terminal, a fully automated card reader that simplifies the payment process – and doesn't require any staff present.
Mews Payments also eliminates manual errors and saves time for the Maj Hotel team, who are freed from repetitive credit card entries. It also ensures the highest level of payment security – seeing the origin of chargebacks makes the team confident about potential fraud cases. The contactless check-in experience unlocks a new level of trust and safety for guests who don't like others handling their credit cards.
Result
• $3000 per month saved on labor costs
• Remote check-in
• Apple Pay is convenient for guests who just want to charge everything to the room
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Challenge
Housekeepers used to receive their daily tasks on a piece of paper, and their cleaning progress was tracked via text messages and phone calls. This inefficient approach absorbed a lot of the team’s time and energy while increasing operational costs for the hotel.
Solution
The Maj Hotel uses Mews' hotel housekeeping software to schedule, view and manage tasks – all within the housekeeping app. With a real-time overview of every room, hotel departments can collaborate much more efficiently, without wasting time on phone calls or post-it exchanges. Switching to 100% paperless communication also supports the hotel’s sustainability efforts, which is becoming an increasingly important deciding factor for hotel guests.
Result
• More revenue through upsells such as early check-in
• 100% paperless communication
Challenge
Traditional property management systems are only accessible on-premises and don't support remote management, which is not aligned with the Maj Hotel's vision of running on a cloud-based PMS.
Solution
The Maj Hotel looked for the most innovative tools and technology to create a flawless guest experience and empower their staff. They found a perfect match in Mews, where all elements are designed with both guest and user experience in mind. Beyond a simple interface that’s intuitive to use, the platform is also cloud-based and accessible anywhere from any device. Full flexibility has also improved staff engagement, as the Maj Hotel team can manage everything remotely – from billing transactions to housekeeping.
Result
• Staff can log in from anywhere to check tasks and quick overview
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/3
United States
United States
United Stated
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?
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