Ask Vinny

Vinny is an AI guest services and operations assistant for residential and hospitality teams. It connects guest conversations with property systems like Mews, helping teams automate discovery, live booking, document collection, upsells, billing, and operational follow-up from chat. With the Mews integration, Vinny can use Mews as the source of truth for guest profiles, reservations, live availability, spaces, products, bills, and payments. It supports end-to-end automated guest flows, from answering discovery questions and reading live availability to creating booking requests, collecting and validating identity documents, offering relevant upsells and cross-sells, and routing staff tasks when manual action is needed. Guests can interact with Vinny through messaging channels such as WhatsApp and SMS. When connected to Mews, Vinny can retrieve reservation history, check live availability, help progress booking conversations, provide bill summaries, share bill documents, support payment-link workflows, and assist with add-ons such as late checkout or other property-specific products. For property teams, the integration reduces manual lookups and repetitive coordination between guest conversations and Mews. Staff can keep using Mews for operational control while Vinny handles conversational intake, structured data collection, validation prompts, booking support, and handoff for guest service and account questions.