Bonomi

Topline

Bonomi revolutionizes hotel guest communication with an AI-first approach, seamlessly integrating with popular messaging apps.

Bonomi is an innovative AI-driven guest messaging solution designed to transform how hotels communicate with their guests. In an era where messaging apps like WhatsApp, Messenger, and WeChat dominate communication, Bonomi leverages this trend by integrating AI technology to enhance guest interactions. With over 5 billion people using messaging apps globally, Bonomi taps into this vast network to provide instant, personalized communication, meeting the modern guest's expectations for quick responses. AI-First Approach and Personalization Bonomi is built with an AI-first approach, utilizing Generative AI (GenAI) to craft personalized messages for each guest. This technology is combined with real-time reservation events to ensure that every interaction is tailored to the guest's specific needs and preferences. The AI learns from guest data, enabling it to create unique chat experiences that make each guest feel valued and understood. Bonomi Reservation Agent Bonomi Reservation Agent is a key feature available on a property's website and social media accounts. It handles pre-booking inquiries and answers frequently asked questions in over 100 languages, drawing from the property's knowledge base. This ensures that guests receive accurate and timely information, enhancing their booking experience. If the AI cannot provide a sufficient answer or if a guest requests human interaction, the system promptly alerts the reservation or sales staff. Unified Inbox for Efficient Management Bonomi offers an advanced Inbox that consolidates all guest messages from various channels into one unified platform. This feature allows hotel staff to manage and monitor conversations efficiently. The Inbox supports functionalities such as viewing conversation history, opening and closing conversations, assigning tasks to agents, and adding internal comments. It also facilitates the sending of text messages, pictures, files, and voice messages, and supports translation across 100+ languages. Concierge and Guest Engagement Bonomi Concierge uses reservation data from Mews to engage with guests before and during their stay. It sends proactive messages via WhatsApp or Messenger, offering pre-stay and upgrade options, welcome messages, and satisfaction surveys. This feature helps promote in-house services and manage guest expectations effectively. Companion Browser Extension Bonomi Companion is a browser extension available for Chrome and Edge, designed to assist sales, reservation, and marketing teams. It integrates the property's knowledge base into any website, allowing staff to draft responses to guest inquiries quickly. This tool is also useful for translating messages and creating marketing content. Setup and Integration Setting up Bonomi is straightforward. Key information about rooms, services, and promotions is collected and uploaded to the AI knowledge base. Messaging channels like Messenger, Instagram, and WhatsApp can be connected with a few clicks. The system includes tutorial videos to train staff on using the Inbox and handling conversations that require human intervention. Benefits of Bonomi Bonomi offers several benefits to hotels, including increased conversion rates through instant connections with prospective guests, AI-powered efficiency in handling routine inquiries, and optimized guest engagement through personalized promotions. Its seamless integration with existing hotel systems ensures that guest data is utilized effectively, enhancing the overall guest experience. In summary, Bonomi represents a significant advancement in hotel guest communication, leveraging AI to provide personalized, efficient, and effective messaging solutions. By embracing this technology, hotels can meet the growing demand for instant communication, improve guest satisfaction, and ultimately drive more direct bookings.