Hook
Conduit connects to Mews so guest messaging, tasks, and upsells run off the same reservation, listing, and guest record.
Conduit: guest operations for hotels
Conduit is a guest operations platform for hotels and vacation rentals, with AI guest messaging at the core. Through Mews, listing, reservation, and guest data sit on the same thread as the conversation. Guests write on OTAs, SMS, WhatsApp, email, or phone. Staff see it in one inbox.
Key features
- Unified inbox on Mews: listing, reservation, and guest data on the same thread
- AI guest messaging across OTAs, SMS, WhatsApp, email, and phone, using live Mews data
- AI task management, including maintenance and cleaning
- AI-driven upsells (late checkout, stay extensions, and similar)
- Guest-facing portals, plus native MCP for setting up agents
- Escalation to staff when the request is complex or high-value
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