gonomi is a B2B platform that connects hotels with local experience providers and gives concierge teams the tools to book, track, and bill those experiences from one place. Hotels onboard their provider network, restaurants, tour operators, spas, transfer companies, and define commission terms per provider. Concierges manage bookings through a web dashboard: creating reservations, tracking status through the lifecycle (draft → pending → confirmed → charged), and recording net cost, commission, and total guest charge on each booking. The platform's intention is to integrate with major PMS systems, so guest profiles and room charges sync automatically. Communication with providers happens over the channels they already use, WhatsApp, email, and SMS, without requiring providers to log into a separate system. Hotels can also publish curated experience collections to guests through shareable booking links. Each link opens a hotel-branded portal where guests browse available experiences, verify their stay, and book directly. Bookings made through the portal create the same records staff would create manually, and confirmation emails are sent automatically. gonomi is multi-tenant by design, with row-level security enforced per hotel. Staff roles, provider relationships, commission structures, and booking data are isolated to each property. The product runs as a Vue 3 web app backed by a FastAPI service and Supabase Postgres, deployed on AWS.
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