DialogShift enables hotels to assist and engage with their guests in the most convenient and effective way - via chat, text messaging or voice assistants. Communication preferences are shifting towards messaging/chat and with language technologies at the forefront a new ecosystem of services and devices has emerged. Hotels can take control over guest communication and allow automated and live conversational experiences along the entire guest journey and across multiple touch points and devices. It’s more than a chatbot, it’s a holistic approach to Conversational AI for travel and hospitality. Hotels can 1. Make booking easy: Get in touch with prospective guests on the hotel website and boost direct bookings through an automatic redirection of booking requests to the booking engine. 2. Replace the bot in their employees: Leverage technology and AI in order to free up staff for the personal touch where it is needed. 3. Give their guests what they want, when they want it and the way they want it: Meet guests' expectations for fast and convenient (self) service.