In just 14 days, Mews unified operations, replaced fragmented systems and supported a rebrand to BWH Hotels.
“Mews helped us successfully transition to Best Western, unify our systems and automate the processes that matter most for delivering exceptional guest experiences and efficient operations.”
About Best Western Conference Airporthotel Frankfurt-Mörfelden
Located just minutes from the Frankfurt Airport, the Best Western Conference Airporthotel Frankfurt-Mörfelden is a 299-room, 4-star property serving business travelers, long-stay guests and large group and conference bookings. The hotel features 25 meeting rooms and a 300 m² event space.
When Bee/Partment took over operations in March 2025, the property was undergoing a BWH Hotels rebrand alongside a major operational rehaul. Mews was selected to support this transition. In just 14 days, the property completed a rapid digital transformation that fully modernized operations, automated key processes and enabled a seamless, digital guest journey.
Mews unifies operations and supports BWH Hotels rebrand
Challenge
Before implementing Mews, the hotel relied on a fragmented hospitality platform with limited functionality and automation. Features such as digital check-in/out, payments and reservations ran on separate systems. This siloed setup created complexity, increased costs and made it difficult to deliver a unified guest experience. Resolving issues meant contacting different vendors, often with no clear answer.
“If something wasn’t working, you didn’t know who to call,” says Daniel Klasing, Bee/Partment, CCO. “One provider said the issue belonged to another, causing a lot of confusion and delays.”
Solution
Mews PMS and Mews POS brought everything from guest data to payments and billing into one system, eliminating the need to juggle logins and platforms. A direct two-way integration with the PMS and BWH Hotels' CRS ensured a seamless flow of reservations, loyalty information and rate rules.
Result
- Unified operations under one cloud-based PMS
- Significant cost savings by eliminating multiple systems
- Improved operations, staff productivity and guest experience
“Everything is now within Mews, such as confirmations, payments and invoices. It’s saved us money, simplified work for our staff and improved the experience for our guests.”
Onboarding completed in just 14 days
Challenge
The property faced an unusually demanding transition: completing a full PMS and POS migration while simultaneously converting to the BWH Hotels brand. With a small team on the ground, Daniel and the hotel’s GM were balancing onboarding with meeting new brand standards.
Solution
Mews stepped in with a fast, coordinated onboarding process that kept the hotel and BWH Hotels aligned. Premium Support meant hands-on guidance for any issues arising after onboarding. Staff could instantly connect with a live Mews agent and get immediate answers. This meant quick resolutions, no ticket backlogs and a team that felt fully supported from day one.
Result
- PMS and POS live in just 14 days
- Seamless onboarding despite lean team and dual project demands
- Instant, real-time resolution with Premium Support
Automation streamlines group, conference and payment workflows
Challenge
The hotel manages a high volume of group and conference business, requiring coordination across bookings, billing and payments. Its previous setup relied on manual processes spread across multiple systems, leading to frequent inconsistencies, delayed charges and time-consuming reconciliation.
Solution
Mews brought all workflows into a single, automated system. Transactions now run automatically in the background, advanced-purchase charges process correctly and every payment detail is stored centrally and immediately accessible. Staff no longer need to switch between platforms or troubleshoot manual errors, freeing up time to focus on guests.
“Automation and having everything in one place has made a big difference, especially for managing complex group and conference operations,” Daniel says.
Result
- 100% of payments automated with Mews Payments
- Faster, more reliable group and conference billing
- Fewer errors and chargebacks, with quicker resolution for guests
BWH Hotels' CRS + PMS integration improves loyalty
Challenge
For the property’s rebrand to BWH Hotels, the team needed a system that could reliably manage Best Western Rewards loyalty program member data, recognition and reservations. With new brand standards and loyalty member enrollment goals to meet, accuracy and automation were essential.
Solution
The two-way integration between the BWH Hotels' CRS and Mews ensured all loyalty program data flowed directly into the PMS. With everything centralized in one system, staff could instantly identify members at check-in, track status from booking through arrival and enroll new guests in just a few clicks.
Result
- Instant loyalty recognition and accurate benefit application
- New loyalty member enrollment in under 10 seconds
- Stronger guest engagement through automated, data-driven personalized service
“Premium Support made a huge difference. Being able to chat with a real person meant that more than 90% of issues were solved right away.”
Looking ahead
With Mews, Best Western Conference Airporthotel Frankfurt-Mörfelden now runs as a fully unified, cloud-based property. The hotel not only successfully completed a BWH Hotels rebrand, but also streamlined operations and elevated the guest experience.
More than a technology provider, Mews is a true partner for BWH Hotels and Bee/Partment. Together, they’ve created the perfect combination of trusted brand and modern technology. This scalable, repeatable model drives efficiency, consistency and guest-focused innovation.
“Mews helped us successfully transition to Best Western, unify our systems and automate the processes that matter most for delivering an exceptional guest experience and efficient operations,” says Daniel.