About Hotel Erasmus  

A family-run business in its second generation, this German hotel set out to build a tech stack that felt like a living, breathing part of the hotel – not a headache. 

When Niko Boesen joined Hotel Erasmus, a 44-room property in Trassem and a proud member of Romantik Hotels, he saw a tech ecosystem that had reached its limits. Management had ambitions beyond just filling rooms – they wanted to streamline cross-department workflows, build a stronger revenue strategy and elevate personalization for guests.  

But with their tech stack fragmented and clunky, every new solution felt like forcing a square peg into a round hole. So Niko did what any tech-savvy hotelier with an eye on the future would do: he moved to Mews. 

Care and strategy: change management done right

For many hoteliers, switching a PMS is the operational equivalent of open-heart surgery. But Niko's experience with Mews was different.

"We prepared for chaos," he laughs. "Instead, it felt surprisingly manageable."

The onboarding team mapped out every process to ensure success, from front desk operations to spa bookings. Mews served as a hub for everything else they needed. Instead of 10 disconnected tools, the team could start with Mews and build around it.

It didn't take long before they recognized an evolving partner in Mews, not just a platform.

"We flagged a process that was clunky. One week later, it was fixed. The Mews team really listens, and that gives me confidence the system won't be obsolete in a few years," he says.

It's a point he hammers home to his peers.

"When you change PMS, you don't want to do it again anytime soon. With Mews, you can trust it will grow with you." In the early days, Niko used Mews AI chatbot to troubleshoot setup questions and overcome bumps. The self-serve approach saved him so much time, especially when learning the system.

Without real-time data, the front desk, housekeeping, golf, dining and events teams worked in silos. Building a true revenue strategy or delivering seamless guest journeys was nearly impossible. Night audits, invoicing and daily reports took hours, leaving little time for staff to focus on guests.

From manual to masterful: automation that boosts revenue

Mews also unlocked something Niko had been wanting for years: dynamic revenue management.

With Atomize, a Mews company, pricing at Hotel Erasmus became fluid. No more static rate updates, no more relying on instinct over data. Only more revenue with less manual work. It's like having a revenue manager working 24/7.

Niko especially enjoys seeing real-time forecasts, making it easy to check whether they're on track - or spot opportunities to do even better. Payments at Hotel Erasmus are now fully integrated across rooms, the spa and the restaurant.

Before Mews, a missed spa visit - like a birthday gift that went unused - often slipped through the cracks. Staff had to manually track and claim those payments, which meant lost revenue and wasted time. With Mews Payments, it's all automated: no-shows are charged without a single manual step, ensuring nothing gets overlooked.

Building a functional core system instead of patching up holes

For Hotel Erasmus, Mews' strength wasn't just its clean interface, it was its ability to connect.

"Every hotel is different, so you can't just copy-paste a blueprint," he says. "Mews Marketplace lets you build a system that actually fits your needs."

With their previous provider, integrations came at a steep price: up to €2,000 per interface, plus ongoing monthly fees. For a property like Hotel Erasmus, that quickly added up. Switching to Mews Marketplace, with its zero connection fees, was a game-changer.

It gave the team freedom to reimagine workflows and build a connected tech stack:

• Housekeeping: Previously, staff had to download and manage multiple apps, causing a lot of friction. Now, they run housekeeping for both the hotel and spa through hotelkit, integrated directly with Mews
• Spa management: Previously, spa operations were stuck on a bulky, overpriced tool meant for bigger facilities. Mews gave them options, and they picked a tool that fit. They now have a separate booking engine for spa and accept guests and visitors, opening a good source of extra revenue.
• Restaurant management: An integration between Mews, Aleno and Lightspeed added another layer of efficiency. Guest data now flows automatically from the PMS into Aleno, eliminating the need for staff to enter it manually. It's a small change with a big impact, saving the team up to five hours every week.

His message to fellow German hoteliers?

While discussing revenue, Niko admits Mews requires a significant investment, but he's quick to point out that it pays for itself.