From overnight to six-month stays, Mews enables contactless check-ins, smooth operations and enhanced experiences for all guests.
“Mews enables a seamless, contactless guest journey that works equally well for overnight travelers and long-stay guests.”
About Residenzhotel Stuttgart Airport
Residenzhotel Stuttgart Airport, part of the Sure Hotel Collection by Best Western and operated by Bee/Partment, is a 3-star apartment hotel in Steinenbronn. Just minutes from the Stuttgart Airport, the property is also within easy reach to the local trade fairs, events and city center. With 183 apartments and suites, it’s a flexible, cost-effective alternative to traditional hotels and serves a mix of short-stay and long-stay guests.
To modernize operations and improve the experience for both short- and long-stay guests, Residenzhotel implemented Mews PMS, Mews POS and Mews Payments in February 2025.
Delivering a modern, contactless journey for short- and long-stay guests
Challenge
Around 30% of Residenzhotel’s guests are long-stay corporate travelers, staying up to six months, while the rest are short-stay visitors, including families and leisure travelers. With a small team that relied mostly on manual, fragmented processes, serving this diverse group of guests was a key challenge. The property also needed to meet BWH Hotels' brand requirements, including CRS integration.
Solution
Mews PMS provided a single, flexible platform that could handle all guest types seamlessly, while also automating key processes, like check-in/out, housekeeping and payments.
60% of guests self check-in/out with Mews Kiosk
Digital kiosks have been especially impactful, with up to 60% of guests using the tablets to self check-in and check-out. Visitors can find their reservations fast, easily add upsells and pay for their stay. Kiosks have also enabled the hotel to reduce reception hours during nights or low-activity periods.
"With Mews, we were able to close the reception during specific hours, because guests could use the check-in functionality via the kiosk,” Daniel notes. “This has not only increased efficiency and improved the guest experience, but has also saved us staffing costs.”
Mews Flexkeeping boosts efficiency
The Mews Flexkeeping automated cleaning schedules by length of stay, cutting unnecessary cleans and speeding up room turnover. Mobile task management kept teams aligned, reduced manual work and lowered staffing costs, while ensuring rooms are ready on time.
Result
- Seamless, contactless guest journey for both short- and long-stays
- Up to 60% self check-in/out with kiosks
- Housekeeping schedule automated to length of stay
“The most important requirement for us was a PMS that’s easy to use and flexible enough to support both short- and long-term stays. That’s why we chose Mews.”
Automating payments, accounting and reporting
Challenge
Manually handling payments, accounting, reporting and reservations kept the hotel’s lean team buried in admin instead of focused on guests. Fragmented workflows increased the risk of errors, slowed month-end close and made it difficult to get a clear, real-time view of performance. With both short- and long-stay guests and BWH Hotels' reporting standards to meet, the existing setup simply didn’t scale.
Solution
Mews Payments automated payment processing, reducing manual work, minimizing errors and enhancing the experience for both staff and guests. The Omniboost integration streamlined accounting and reporting, delivering real-time financial visibility. Integration with the BWH Hotels' CRS simplified reservation management and distribution across multiple channels.
Result
- Real-time, automated accounting and reporting
- Reduced manual workload and errors
- Faster, more reliable month-end close
POS and cashless operations
Challenge
All guest-facing services, including F&B, take place around the reception area. The hotel needed a POS system that was intuitive, fast and fully integrated with the PMS to handle transactions efficiently and provide consolidated reporting.
Solution
Mews POS was implemented to support cashless operations and unify service management. Staff could manage payments, charges and reporting from a single interface, streamlining daily operations and reducing friction for both short- and long-stay guests.
Result
- Cashless, unified service management
- Simplified daily operations for staff
- Consolidated reporting across PMS and POS
“Automation is critical when you have a lean team and a complex guest mix. It builds confidence in the numbers and frees our team from time-consuming manual work.”
Looking ahead
As Residenzhotel undergoes renovation, Mews is continuing to power its transformation into a modern, guest-focused property.
“What’s great about Mews is that it’s not only a solution for super modern hotels,” says Daniel. “It also works very well for simpler, older properties. With our diverse portfolio of properties, that’s what makes Mews such a good fit for Best Western and Bee/Partment.”
By integrating Mews across operations, from self-service check-ins to automated housekeeping, the hotel is already seeing how technology can streamline workflows and enhance the guest experience. This demonstrates that even more traditional properties can leverage technology to improve efficiency, guest satisfaction and long-term growth.
