Customer Alliance

Customer Alliance is a guest experience and online reputation management tool which allows you deliver personalised experiences to each of your guests throughout their journey, streamline your guest communications and manage your reviews and feedback on the industry's leading portals, including Google, TripAdvisor, Booking.com, Facebook and Trivago. Based out of Berlin, Germany, Customer Alliance is trusted by over 5,500 independent and chain hotels of all sizes to manage their digital guest experience and brand reputation throughout their guest journey. Through structured feedback from guests throughout their journey, hotels can ensure that each guest's expectations are met whilst also analyzing the interactions to improve operations to preempt future demands. With the innovative reputation management solutions from Customer Alliance, hotels can also ensure that their brand reputation is optimised throughout all online channels by distributing reviews to major online portals or for use on their own website to increase organic search traffic, improve conversion rates and secure more direct bookings.

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