HiJiffy

Topline

HiJiffy’s Guest Communications Hub, powered by the most advanced conversational AI specialised for hospitality, streamlines all channels and automatically resolves over 85% of guest queries.

Powered by its proprietary AI - Aplysia - HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry.

HiJiffy is pioneering new technological developments in the hospitality industry, being the first to launch a voice assistant optimised for the industry (December 2022) and the first hotel chatbot to incorporate GPT-4 (March 2023).

HiJiffy's AI, specialised in over 200 hospitality-specific topics, ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook Messenger, from Instagram to Google My Business. With HiJiffy’s direct integration with MEWS, users will have access to all available rooms for their selected dates and guests directly within the chat. They are then able to choose a room and be redirected to the booking engine to complete the process. It is also possible to cancel reservations, change dates, and send tasks to the right department directly through chat.

Thanks to the integration with MEWS, HiJiffy can also get reservation data from the system and trigger live campaigns sent to guests, facilitating the digitalisation of processes such as check-in or check-out.

HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems. In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.