Ariane

Topline

Allegro Cloud is a complete self-service platform enabling fully automatic hotel and hostel check-in, walk-in and check-out on web, mobile and kiosk.

Our focus is to deliver a service that is easy to use, unburdens hotel staff from repetitive tasks, creates additional value and increases guest and staff safety by social distancing. The omni-channel capability enabled by Allegro Cloud enables full freedom of choice for guests to interact using their own devices, or on a kiosk or keycard dispenser in the hotel. The guest experience moves across all platforms with full continuity. Start your check-in at home and complete it when picking up a key in the hotel lobby – if that is your preferred guest journey! The advanced integration between MEWS and Ariane enables not only check-in. Arriving guests without a reservation can create a new reservation and check-in at a kiosk as one integrated process. Guests who pre-checked-in on their mobile can enjoy the convenience and safety of a touchless key pickup by scanning a QR code on our kiosks and keycard dispensers. The same integration makes check-out smooth and efficient – review bill, approve charges and leave! Contactless A safe check-in and check-out is made possible with several contactless options available for kiosk and mobile. Contactless pre-check-in and check-out by email and text message invite (queued room allocation and check-in based on ETA) Contactless check-in using guest device when guest is already in hotel (real time room allocation and check-in) Contactless key pickup from kiosk and keycard dispenser using QR code (new touch-free scenario - scan QR code and retrieve key with no screen interaction) Contactless mobile and card present payment Supported features: Check-in 1. Find your reservation 2. Scan your ID or passport 3. Complete your registration card and add signature 4. Fill in registration card, add signature and scan ID for any additional guests 5. Product upsell 6. Pre-pay or pre-authorize 7. Automatic room allocation 8. Automatic keycard encoding and dispensing 9. Go to your room and enjoy the stay! Walk-in (arriving without a reservation) 1. Add number of people and nights 2. Select the preferred room offered 3. Complete your registration card and add signature 4. Fill in registration card, add signature and scan ID for any additional guests 5. Product upsell 6. Pre-pay or pre-authorize 7. Automatic room allocation 8. Automatic keycard encoding and dispensing Check-out 1. Find reservation using room number 2. Review charges 3. Update billing address 4. Approve charges to card on file, or pay with new card 5. Check-out completed - safe travels!