Hotelinking is the new platform for hotels to acquire, engage and retain more guests. More specifically, Hotelinking is a set of products that will improve your hotel brand’s online reputation, marketing, direct sales, and loyalty.
1-The first captive portal specifically designed for hotel guests. Easy and fast to access, customizable with your brand and pictures, and gathering verified data.
· Emails are all verified in real time.
· GDPR 100% compliant.
· Welcomes repeating guests.
2. We have developed a unique data match process based on machine Learning that enables both data silos to consolidate creating the ultimate guest profile, which gives a priceless marketing advantage.
· Automated data match process.
· PMS integrations already developed.
· Automated import to Hotelinking CRM.
3-Guests who love your hotel will be enticed to share a post on Facebook during the WiFi login process, so their friends will instantly know about your hotel brand.
· Set rewards for any guests who refer their social media friends.
· Get thousands of referral clicks and track them.
· Booking engine integration for sales tracking.
4-We automatically notify front desk when checked-in guests are not satisfied, helping your staff turn the situation before unhappy guests leave the property. A must-have to avoid unfair reviews which can seriously harm the hotel’s online reputation.
· Automated email alerts sent to front desk staff.
· Set the satisfaction score to receive filtered alerts.
· Track who is actually solving guests issues.
5-Send automated post-checkout emails to every guest, asking for a Tripadvisor, Holidaycheck, Tophotel, or Zoover online review.
· Guests are redirected to the right online reputation channel based on their nationality.
· See improvement on rankings within weeks.
· Get hundreds of new reviews from real guests only.
6- Now that you have a high quality guest database thanks to Hotelinking, it’s time to get your customers back. Send them directly to your website and track every new booking generated.
· Advanced segmentation specifically designed for hotel’s loyalty campaigns.
· Behavioral email with smart advanced logic.
· Automate email campaigns to be sent any time in the future.
- Marketing automation
- Real time verification of client emails/data.
- Capacity for hoteliers to interact with their clients during their stay.
You need to have a contract with this integration partner before you connect this integration to your Mews account.See Plug and play integrations