mews vs cloudbeds

Mews vs Cloudbeds:
Built from the best.

Great hotels deserve great tech. So instead of adding integrations, we built an operating system from the best tools in the business.

Book a demo

4.6/5 HotelTechReport

4.6/5 Capterra

4.8/5 G2

4.6/5 GetApp

Mews vs Cloudbeds: how the two stack up

Key Feature

Cloudbeds

Centralized guest data

Data tied to your guest’s profile, not just the reservation.

Every department works from the same guest profile, in real time.
Preferences, upsells and past stay data follow the guest, not just the reservation.

Data only tied to the reservation, not the guest.

Manual data digging needed for upsells and personalization.
Returning guests start from scratch every time.

Embedded payments

One card authorization covers the entire stay.

Reconciliation runs automatically.
No reauthorization at each outlet.
Pre-arrival charging and deposit collection is built in.

Payments are integrated, not embedded – so reconciliation isn't automatic.

Each outlet fires a separate authorization.
Manual reconciliation adds friction and cost.
No dynamic currency conversion for international guests.

Revenue management

Revenue management that thinks further ahead and acts faster.

730-day forecasting with autopilot.
150M+ daily calculations, with rates recalculating every 1-5 minutes from real booking data.
Rates update directly inside the PMS.

Rates routed via channel manager, not native to the PMS.

90-day forecasting.
Rates pushed within ~30 mins.
Rates routed via a channel manager, not directly in the PMS.

Cross-system reporting

Full operational reporting in one place, out of the box.

One reporting layer across reservations, payments, housekeeping, F&B and guest ops.
Drag-and-drop dashboards and AI summaries.
Enterprise-ready across properties, departments and revenue centers.

Core reporting is native but cross-system analytics require third-party tools.

Advanced or multi-outlet views typically require third-party tools.
Payments, operations and guest data sit in separate systems.

Bookable spaces

Every space and service is bookable by the hour, day or month.

Meeting spaces, co-working, parking, fitness, F&B and more.
Dynamic pricing, automated billing and a built-in booking engine.
The same revenue infrastructure as rooms.
Available to both guests and non-guests.

Bookable services are new, limited and only available in beta.

Meeting rooms and cabanas announced in beta.
F&B, spa, parking and events not publicly supported.

AI and automation

AI that works for every team member, not just the ones who know what to ask for.

The right guest info appears automatically, exactly when staff need it.
Upsells, dynamic pricing and guest intelligence all draw from the same data.

AI only surfaces insights if you know what to ask.

No proactive recommendations with manual prompts needed.

Check-in experience

Flexible check-in experiences guests actually want.

Mobile, kiosk or traditional front desk check ins without third-party apps.
Digital keys via Apple Wallet and Google Wallet,  built in.
One guest profile for messaging, reservations and guest data.

Digital keys and guest messaging require add-ons.

Only online and kiosk check ins available natively.
Digital keys require third-party integration.

Multi-property

Scalable whether you have one property or one hundred.

Shared guest profiles, centralized configuration and cross-portfolio controls.
Group revenue comparison and portfolio-wide housekeeping built in.

Multi-property available, but properties operate more independently by design.

Centralized reporting and visibility are the most-cited pain points.

Training time and onboarding

One system with one onboarding.

Train front desk, housekeeping, F&B and finance teams in one go, on one platform.
Most properties go live in under a month.

With more integrations, onboarding takes longer.

Channel manager setup, third-party integrations and module configuration all add time before go-live.

Support

24/7 support on every plan, not just enterprise.

Emergency phone support based in 10 countries (United States, Canada, United Kingdom, Czech Republic, Germany, France, Spain, Netherlands, Australia, Switzerland).
Dedicated implementation manager with full property context.

Support available, but speed and out-of-hours coverage are the most-cited complaints.

Chat, email and phone support available.
Slow support is the most-cited negative across Capterra, SoftwareAdvice and G2.

Housekeeping

Mobile-first housekeeping that runs in real time, powered by Flexkeeping.

Connected directly to reservations and room status so front desk knows the second a room is ready.
Assignments auto-adjust for checkouts, arrivals and priority changes throughout the day.
AI voice assistant, maintenance, staff comms and productivity tracking in one place.

Core housekeeping is covered, but complex operations need add-ons.

Room tracking, inspections and assignments available natively.
Workforce management and automation require third-party solutions.

Point of sale

Mews POS keeps F&B in the same operating system.

F&B charges land directly in the guest folio.
No separate reconciliation, additional vendors or integrations to maintain.
Already available across Europe.
Coming to the US in September 2026.

No native POS.

Third-party integration required for all F&B and outlet transactions.
Adds a separate vendor, separate contract and separate reconciliation workflow.

Channel management  and direct bookings

Coming soon: Every OTA connection, powered by the #1 channel manager in hospitality.

450+ channels and one login, in one operating system.
Powered by SiteMinder – the #1 rated channel manager 2026 by HotelTechAwards.
A booking engine built to drive direct bookings.

Rated #2 channel manager 2026 by HotelTechAwards.

Rates and availability sync automatically.
Room content, amenities and per-guest pricing require manual updates in each OTA separately.

Integrations and open API

More verified integrations than any other hospitality platform.

1,000+ connections in the Marketplace.
330+ API endpoints used by hundreds of partners.

A smaller ecosystem with limited API flexibility.

50 API endpoints.

Awards and ratings

#1 Property Management System 2024, 2025 & 2026  
HotelTechAwards (HotelTechReport)
#1 Hotel POS System 2026  
HotelTechAwards (HotelTechReport)
#3 Revenue Management System 2026  
HotelTechAwards (HotelTechReport) (Atomize, a Mews company)
#1 Channel Manager 2026 - SiteMinder  
HotelTechAwards (HotelTechReport)  
(Mews Channel Manager powered by SiteMinder - launching July 2026)
4.6 HotelTechReport rating
93% recommended by verified hoteliers on HotelTechReport

4.6/5

on Capterra

4.8/5

on G2

#2 Property Management System 2026  
HotelTechAwards (HotelTechReport)
#1 Hotel Management Software 2026
 HotelTechAwards (HotelTechReport)
#2 Channel Manager 2026  
HotelTechAwards (HotelTechReport)
91% recommended by verified hoteliers on HotelTechReport

4.6/5

HTR Rating

4.3/5

on Capterra

4.3/5

on G2

Trusted by modern hotel groups that outgrew the rest.

The switch starts here

Join the hotels that already made the move from Cloudbeds and see what running on Mews looks like for you.

get started with mews

Hear from hoteliers who switched to Mews

We couldn’t keep scaling a contactless brand on systems that only worked Monday to Friday. With Mews, the tech finally feels as serious about our growth as we are.
Mitchell Murray
CEO
-
Playpark Hotels

More reasons to choose Mews

Revenue beyond rooms

Most hotels leave money on the table. Mews turns every space and service into a bookable revenue stream.

Bookable services often make up 10% of total hotel revenue.
1 in 10 guests upgrade their stay before they even arrive
Upsells add average of $55 to the booking

0217

1390

4130

$700m

Extra revenue generated for Mews hoteliers from bookable services

Embedded payments that pay for themselves

Payments are part of Mews, not an add-on. Reconciliation, chargebacks and reporting stay in one operating system, and tokenized card details carry over from stay to stay.

Average daily rate increases by 7.3% with embedded payments
Manual errors drop by 31% with automatic reconciliation
Front desk teams are 24% more efficient

0813

0714

9181

34.1%

Reduction in no-show losses through automated pre-arrival charging

Read the report

Built for direct bookings,  not OTA dependency

Every direct booking is a commission you keep. Mews is designed to convert more of your traffic before it ever reaches an OTA.

Direct bookings increase by 4.3x on average after switching
Save over $28,000 on OTA commissions every year

0831

3056

6231

2871

0830

0860

$161,100

saving on annual booking engine fees

read the report

AI recommendations without the prompts

AI is built into the operating system from the ground up.  It surfaces demand signals, recommends upsells and flags revenue opportunities in real time, without anyone having to ask.

AI Smart Tips surface the right upsell moment for every guest
Mews RMS updates rates 24/7 up to 730 days ahead
35% more accurate revenue forecasting compared to manual methods

1355

5million

Smart Tip views  per week

Total Cost of Ownership

The smart math on switching

OTA commissions, payment friction and limited automation all eat into margin. Mews reduces the long-term cost of running a hotel – and the IDC report puts a number on it.

476%

three-year ROI

Save on OTA commissions

Mews customers save over $28,000 a year on OTA commissions through higher direct booking conversion.

Remove payment friction

No secondary payment system means reconciliation, folios and reporting all stay in one place.

Automate operations

With 44% of business processes automated, staff spend less time on admin and more time with guests.

See the impact. Estimate your ROI with our revenue and savings calculator.

Frequently asked questions

We are already using Cloudbeds. Is switching to Mews really worth it?

For hotels where OTA commissions are eating margin, payment friction is slowing the front desk, or the housekeeping tools are not keeping up with operations, yes. Mews customers achieve an average 476% three-year ROI (IDC, 2025), driven by direct booking conversion, embedded payments and operational automation. The more gaps you are papering over today, the larger the return from switching.

How is Mews different from Cloudbeds?

Mews is a hospitality operating system – payments, operations, guest experience, revenue management and reporting are all built into one platform. Cloudbeds is a channel-manager-first PMS with third-party modules for some of the areas where Mews operates natively. The practical difference shows up in direct booking rates, payment workflows, and the depth of housekeeping and AI tooling available out of the box.

How does Mews compare to Cloudbeds on pricing?

Both platforms use quote-based pricing. The more useful comparison is total cost of ownership: OTA commissions you recover through higher direct bookings, payment processing costs with native vs third-party payments, and the staff time saved through deeper automation. The IDC Business Value of Mews report found a 476% three-year ROI when all factors are included.

What does migrating from Cloudbeds to Mews look like?

Most properties go live in under a month. A dedicated Mews implementation manager handles configuration, data migration, staff training and go-live support. The Mews interface is built for hotel teams, not IT specialists – most front desk staff are productive after a single shift, with no certifications required.

Does Mews support the same channel management and OTA connections as Cloudbeds?

Yes. Mews connects directly with Booking.com and Expedia (which together account for 42% of global reservations), plus 1,000+ marketplace integrations. The difference is that Mews is designed to convert more of your traffic to direct bookings, not to maximise OTA volume.

Cloudbeds announced Spaces in Spring 2026. Does Mews already have this?

Yes. Mews has offered full bookable-spaces capability – F&B services, meeting rooms, event spaces and additional room types – for years. Cloudbeds Spaces is a new product entering beta. Nearly $700 million in additional revenue has been generated for Mews hotels through bookable services to date.

How does Mews handle integrations compared to Cloudbeds?

Mews has 1,000+ ready-to-go integrations in the Marketplace and 330+ Open API endpoints for custom builds. Both platforms have broad integration ecosystems; the Mews advantage is that core functionality – payments, housekeeping, revenue management – is native rather than integration-dependent.

mews vs cloudbeds

Mews vs Cloudbeds: Built from the best.

Mews vs Cloudbeds: how the two stack up

The switch starts here

Hear from hoteliers who switched to Mews

More reasons to choose Mews

Revenue beyond rooms

Embedded payments that pay for themselves

Built for direct bookings, not OTA dependency

AI recommendations without the prompts

The smart math on switching

We are already using Cloudbeds. Is switching to Mews really worth it?

How is Mews different from Cloudbeds?

How does Mews compare to Cloudbeds on pricing?

What does migrating from Cloudbeds to Mews look like?

Does Mews support the same channel management and OTA connections as Cloudbeds?

Cloudbeds announced Spaces in Spring 2026. Does Mews already have this?

How does Mews handle integrations compared to Cloudbeds?

The switch starts here

Hear from hoteliers who switched to Mews

More reasons to choose Mews

Revenue beyond rooms

Embedded payments that pay for themselves

Built for direct bookings, not OTA dependency

AI recommendations without the prompts

The smart math on switching

We are already using Cloudbeds. Is switching to Mews really worth it?

How is Mews different from Cloudbeds?

How does Mews compare to Cloudbeds on pricing?

What does migrating from Cloudbeds to Mews look like?

Does Mews support the same channel management and OTA connections as Cloudbeds?

Cloudbeds announced Spaces in Spring 2026. Does Mews already have this?

How does Mews handle integrations compared to Cloudbeds?

Mews vs Cloudbeds:
Built from the best.

Built for direct bookings,  not OTA dependency

Built for direct bookings,  not OTA dependency