mews vs cloudbeds
Mews vs Cloudbeds: Built from the best.
VS
4.6/5 HotelTechReport
4.6/5 Capterra
4.8/5 G2
4.6/5 GetApp
Mews vs Cloudbeds: how the two stack up
Cloudbeds
Your guest's profile travels with them – every stay, every department, every interaction.
Front desk, housekeeping and revenue all read from the same guest record, in real time.
Preferences, upsell history and past stay data follow the guest – not the booking.
Guest history lives on the booking, not the guest.
Returning guests carry no profile from previous stays – your team starts fresh at every arrival.
Upsell and personalisation data requires manual retrieval before each interaction.
One card authorization covers the entire stay.
Reconciliation runs automatically – manual errors drop by 31%.
Pre-arrival charging built in – no-show losses reduced by 34.1%.
Average daily rate increases by 6.8% when payments are embedded.
Card details tokenized and carried from stay to stay.
Payments are integrated, not embedded – so reconciliation isn't automatic.
Each outlet runs a separate authorization.
Manual reconciliation required at the end of each day.
No dynamic currency conversion for international guests.
Scales from your first property to your fiftieth – without rebuilding the foundation.
Portfolio controls are native to the architecture, not added on after the fact.
Guest profiles, rate structures and accounting categories set once – applied automatically across every property.
Group revenue reporting and portfolio-wide housekeeping visibility built in.
Designed for single-property independents – multi-property operators consistently find the ceiling.
Cross-property rate management, consolidated reporting and user permission structures flagged as gaps in 2025–26 reviews on Capterra and G2.
Spring 2026 group updates improved allotment blocks and rooming lists; cross-property reporting gaps remain.
A system optimized for running one property well – operators growing beyond that will feel where it stops.
Rooms are one revenue stream. Mews turns every space and service into another.
Meeting spaces, co-working, parking, fitness and F&B – all bookable by the hour, day or month.
Dynamic pricing, automated billing and a built-in booking engine.
Open to guests and non-guests alike.
Nearly $800 million in additional revenue generated for Mews hotels through bookable services.
Bookable services in beta – no public support for F&B, spa or events yet.
Meeting rooms and cabanas announced in beta (Spring 2026) – no confirmed timeline for full availability.
F&B, spa, parking and event bookings not yet publicly supported.
Revenue management embedded - and never leaves the PMS.
No third-party RMS to manage - one system, one workflow, 35% more accurate than manual methods.
Revenue managers stay in the driver's seat and every pricing decision is made inside the system where it executes.
150M+ daily rate calculations, recalibrating every 1–5 minutes from live booking data - 730-day forecasting.
A rules engine that requires a paid 3rd-party. Not advanced revenue management.
Enterprise yield management is a paid add-on, not included in the base platform.
Rate updates reach the channel manager in ~30 minutes from recommendation to distribution.
Native forecasting capped at 90 days - limits planning for high-demand periods.
24/7 emergency support on every plan – not just enterprise.
Phone support in 10 countries: US, Canada, UK, Czech Republic, Germany, France, Spain, Netherlands, Australia, Switzerland.
Dedicated implementation manager assigned from day one.
24/7 phone in 10 countries, 2–3 minute answer times, Rory for instant in-product answers. Their most-cited review complaint is support responsiveness — we win by being specific.
Reliability and support speed are the two most-cited complaints in independent reviews.
"Almost daily" technical issues and monthly multi-hour outages flagged on Capterra from 2023 onward – the pattern continues in 2025–26 reviews.
G2 reviewers report consistent 10–20 second load times even when the status page shows green.
Slow support resolution is the most-cited negative across Capterra, SoftwareAdvice and G2.
F&B that lives inside the platform - not bolted on beside it.
One system, one support call - no separate POS vendor, contract, or workflow.
F&B charges post directly to the guest folio - pull guest profiles, log signed and closed checks, and settle open tabs without leaving the PMS.
Rated #1 Hotel Restaurant POS, HotelTechAwards 2026. Live globally; US full launch September 2026.
A v1 first-party POS app - currently closed to new users and not built for multi-outlet properties.
Not designed for multiple outlets or separate menus - no recipe management, no complex inventory handling.
All cash, tap-to-pay, and third-party card charges route to a house account - not the guest folio - and house account transactions can't be transferred to a reservation after posting.
Third-party payment processors have no direct connection to the app - an external card terminal is required for any non-Cloudbeds-Payments transaction.
One reporting layer across your whole operation, from day one.
Reservations, payments, housekeeping, F&B and guest ops – all in one view, no connectors required.
Drag-and-drop dashboards and AI summaries via DataChat, natively integrated.
Cross-property reporting at portfolio level, ready to use.
Core reporting is native – advanced cross-system views require third-party tools.
Multi-outlet and advanced reporting typically requires a third-party integration.
Payments, operations and guest data sit in separate systems – consolidating them takes manual work.
AI that surfaces the right insight before you know to ask for it.
Smart Tips proactively surface upsell moments and demand signals – no query or prompt needed. 5 million views per week.
One AI layer across operations, revenue, payments and guest data – all from the same source of truth.
AI recommendations are either reactive or capped at a 90-day window.
Ask Signals (launched May 2026) answers natural language queries about operations and revenue – designed to respond, not predict.
Revenue Intelligence pushes proactive rate recommendations – but the horizon stops at 90 days.
Enterprise-grade yield management requires a Duetto add-on.
Mobile-first housekeeping that runs in real time, powered by Flexkeeping.
Connected directly to reservations and room status – front desk knows the moment a room is ready.
Assignments auto-adjust for checkouts, arrivals and priority changes throughout the day.
AI voice assistant, maintenance tracking, staff comms and productivity reporting in one place.
Core housekeeping covered – workforce management and automation need add-ons.
Room tracking, inspections and assignments available natively.
Workforce management and automation require third-party integrations.
1,000+ verified integrations, built on an API that hasn't broken a partner connection in approximately 10 years.
1,000+ connections across 15,000+ live properties.
Four purpose-built APIs (PMS, Channel Manager, Booking Engine, POS) – stable contracts, dedicated documentation for each.
Open sandbox access – no NDA, no certification call required to start building.
Around 400 integrations and an API currently managing version transitions.
Approximately 400 pre-built integrations, compared with 1,000+ on Mews.
API v1.1 deprecated March 2025; v1.2 and v1.3 running in parallel – partners are managing active version fragmentation.
Production API access requires a Connectivity Agreement, NDA and certification call.
One system. One onboarding. Most properties live in under a month.
Front desk, housekeeping, F&B and finance train together on one interface – no module-by-module rollout.
Built for hotel teams, not IT departments – most front desk staff are productive after a single shift.
No channel manager setup, integration configuration or third-party certification required before go-live.
Multiple systems mean multiple onboarding tracks.
Channel manager setup, OTA mapping and third-party integrations all run separately before go-live.
Each add-on – housekeeping, payments, RMS – requires its own training and configuration.
More moving parts means longer time-to-value and more troubleshooting after launch.
Every type of check-in, with no third-party apps required.
Mobile, kiosk or traditional front desk – your guest chooses.
Digital keys via Apple Wallet and Google Wallet, built in natively.
One guest profile connects messaging, reservations and stay history.
Digital keys and guest messaging require add-ons.
Online and kiosk check-ins available natively.
Digital keys require a third-party integration.
#1 Property Management System 2024, 2025 & 2026
HotelTechAwards (HotelTechReport)
#1 Hotel POS System 2026
HotelTechAwards (HotelTechReport)
#3 Revenue Management System 2026
HotelTechAwards – Atomize, a Mews company
#1 Channel Manager 2026
SiteMinder, powering the Mews Channel Manager – launching July 2026
4.6 HotelTechReport rating
93% recommended by verified hoteliers on HotelTechReport
#2 Property Management System 2026
HotelTechAwards (HotelTechReport)
#1 Hotel Management Software 2026
HotelTechAwards (HotelTechReport)
#2 Channel Manager 2026
HotelTechAwards (HotelTechReport)
91% recommended by verified hoteliers on HotelTechReport
