Domaine de Murtoli rolls out 3 properties on Mews, fully live in 5 weeks

This luxury Corsican estate moved from a fragmented setup to Mews, making operations smoother, guests happier and teams more confident. 

About Domaine de Murtoli 

Domaine de Murtoli is a family-owned estate in Corsica, shaped by four generations of hospitality and agricultural tradition. Spread across untouched coastline and farmland, the estate brings together restored shepherd houses, villas, a boutique hotel, restaurants, a golf course, a spa and a working farm – each offering deeply personal, place-driven stays. 

Renowned for discreet luxury and environmental stewardship, Domaine de Murtoli is regularly cited as one of Corsica’s most beautiful destinations and has earned international recognition, including Tatler’s Discovery of the Year. As the estate prepared to open a new hotel and manage growing operational complexity, the team sought a property management system that could help them scale without compromising soul. 

One PMS to finally unify a wildly complex estate 

Challenge 

Managing multiple properties on disconnected systems created inefficiencies and inconsistent guest experiences. Staff had to handle bookings, payments and reporting from multiple platforms. 

Solution 

Mews replaced a fragmented setup – Cegid, Opera Cloud and separate restaurant systems – with one unified PMS across the entire estate. The rollout was supported by a Mews onboarding expert who coordinated timelines, configuration and adoption across teams. Mews integrated smoothly with the existing POS, avoiding disruption while still centralizing bookings, guest data, payments and reporting. For the first time, the team could manage multi-property operations from one platform without workarounds or parallel systems. 

Result 

• Three hotels went live in 5 weeks 
• Extensive use of nested spaces – bergeries can be sold as a single unit or by rooms 
• Teams quickly adapted, with full autonomy achieved in 2–3 weeks 

From underused PMS to confident adoption 

Challenge 

Opera Cloud struggled with the complexity of bergerie rentals and their specific rules. Painful onboarding discouraged adoption, leaving Domaine de Murtoli using Opera mostly for check-ins while relying on manual work for everything else. 
 
Solution 

With Mews, Domaine de Murtoli benefited from hands-on, personal support and a single onboarding contact, which gave the team confidence throughout the transition. Unlike Opera Cloud, where issues often led to documentation rather than help, Mews supported the team through the realities of change management. Clear milestones, a focus on reassurance and a flexible system helped the team rethink operations from scratch. Fast, responsive support during peak season played a critical role in making the switch successful. 

Result 

• Dedicated onboarding with clear milestones and human support 
• Faster issue resolution compared to Opera’s documentation loops 

Guest experience: personalized luxury at scale 

Challenge 

Delivering discreet luxury with attention to detail was difficult at scale. Guests had limited check-in flexibility, front desk staff were bogged down with manual processes, and tracking sustainability and local sourcing efforts added complexity. 

Solution 

With Mews, personalized luxury is at the heart of every stay. Custom guest profiles, automated communications and flexible billing handled complex group needs. Plus, group and event management of weddings, retreats and private stays became seamless. Guest reviews frequently highlight “exceptional experiences where nature and luxury combine” and “extraordinary staff”. 

Result 

• Reduced front desk workload during peak seasons 

Safer, streamlined transactions with Mews Payments 

Challenge 

Manual deposit and balance handling was cumbersome and often resulted in errors. Guest payment collection often relied on insecure tools like Google Forms, increasing risk. 

Solution 

Mews Payments provides fully embedded, encrypted payment processing, allowing guests to pay securely online or at the property without staff handling sensitive card details. Automated rules and secure payment links replaced manual, risky processes. Group and event payments are handled seamlessly. Compared with previous methods, disputes are fewer, especially with Amex, and accounting is smoother. 

Result 

• Payment processing fully embedded into the PMS 
• Huge improvement of payment compliance and security  
• Streamlined handling of seasonal bookings and large group payments 

More efficient, highly adaptable teams 

Challenge 

High turnover and seasonal staffing made training and consistency difficult. Old workflows were manual, error-prone and slow. 

Solution 

Changing PMS created an opportunity to rethink processes. Mews reduced admin time and errors, while its intuitive interface and Mews University allow new staff to onboard quickly. Consistent logic and searchable functions make it easy for both seasoned and new employees to adapt. Younger staff at Domaine de Murtoli learn Mews faster than any other system and praise its modern UX. 

Result 

• Faster onboarding for seasonal and new staff 
• Reduced errors, more efficient workflows 

Looking ahead 

Domaine de Murtoli now operates all three of its hotels on the Mews platform. Its newest property, A Mandria, successfully opened in June 2025 and has since joined the SLH collection. At launch, it was the only property connected to a channel manager and using the Mews Booking Engine. 

More recently, the decision was made to roll out the Mews Booking Engine across the two remaining properties, with the aim of increasing direct bookings and capturing additional revenue during the low season.