Maison Mère successfully sets the new standard of hospitality using Mews

Challenge

A flawless guest experience requires hotel operations to flow smoothly. Tedious admin tasks are not only frustrating for guests – being locked behind screens is time-consuming for staff and disrupts their workflow.

Solution

The team automated and streamlined many of their operations through Mews Hospitality Cloud, seeing excellent growth and results. It also saves time for guests and staff, resulting in more personal interactions that redefine the meaning of five-star service. Maison Mère fully leverages automated personalization through Duve, an integration partner connected via Mews. This way, their guests can access tailored experiences in any language, whenever it suits them.

Result

• 33% ADR increase (first seven months of 2023 vs. 2022)
• 37% RevPAR increase (first seven months of 2023 vs. 2022)

Challenge

Because of the ongoing hotel staff shortages, properties often need to hire staff without previous experience in hospitality. Showing them how to use a complex PMS demands too much time and energy from busy colleagues.

Solution

Implementation with Mews can be done remotely, bringing down costs and speeding up onboarding time. Thanks to Mews University, new team members at Maison Mère – even those with no experience in hospitality – benefit from quick and efficient onboarding. They can master the relevant areas of Mews Hospitality Cloud using role-based self-paths, with no need for supervision. Instructive video tutorials and certification fully support new hires as they get familiar with the platform.

Result

• Swift training of new staff via Mews University, followed by targeted team-by-team specifics
• One month between the welcome call and go-live
• Expanding the hiring pool outside of hospitality