THE GRAND Ahrenshoop customer story

Technology meets hospitality at THE GRAND Ahrenshoop

German wellness hotel by the Baltic Sea uses Mews Marketplace to connect to first-class spa and facility management solutions. 

Technology meets hospitality at THE GRAND Ahrenshoop


RevPAR increase from 2019 to 2023


paid in integration connection fees


card transactions processed through Mews Payments

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"Mews is a flexible, fast and clear technology that fits perfectly with our hotel philosophy as hosts." 
The Grand logo
Technology meets hospitality at THE GRAND Ahrenshoop

An integrated Spa management solution 



THE GRAND Ahrenshoop is a wellness hotel with a busy spa that’s central to the guest experience – and the team needed to ensure that the spa could be easily connected to their PMS. 



Mews Marketplace offers a range of specialized facility integrations, including spa management. THE GRAND Ahrenshoop team uses the ChiDesk solution, with spa scheduling and staff management. The Lightspeed POS system is also used for point of sale. Crucially, there is a direct link with Mews Operations for guest room payments. 



• Zero connection fees for the integration
• A smoother guest journey with consolidated payments 

An effective app-based housekeeping solution 



Traditional housekeeping processes are inefficient and lead to unnecessary waste of resources. Printed checklists create additional paper waste and require manual effort to transfer information into the system. 



The Hotelkit integration provides an integrated housekeeping tool. This is automatically updated in Mews Operations, meaning reception has accurate, up-to-date information on which rooms are ready to receive new guests.  

Housekeeping uses the Mews app (on Android and iOS) to quickly check for problems or whether rooms are currently occupied without having to ask reception. In the sister hotel, STRANDHAUS Ahrenshoop, only the Mews app is used, which means that reception also receives accurate and up-to-date data. 



• 100% of staff use the app on their mobile phone
•100% of housekeeping staff at the sister hotel STRANDHAUS Ahrenshoop use the app on their tablet

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Integration spotlight

THE GRAND Ahrenshoop currently uses eight integrations, from a custom booking engine to an accounting solution. 


hotelkit is a housekeeping solution with a direct, bi-directional connection to Mews. Once a room has been cleaned and the status has been updated in hotelkit, this is reflected in Mews Operations, meaning no calls need to be made to reception. 


Messerschmitt provides integrated door lock solutions for the hotel. The team can send key cutting commands directly from Mews to the encoder for specific bookings, including cutting the correct number of keys for the guests on the booking and sending requests for an entire group booking. 

Looking ahead

The team at THE GRAND Ahrenshoop strive to make the guest experience even more seamless and user-friendly through Mews' advanced automation and connectivity. This is particularly important as the need for relaxation and recreation continues to grow. 

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