Technology meets hospitality at THE GRAND Ahrenshoop
German wellness hotel by the Baltic Sea uses Mews Marketplace to connect to first-class spa and facility management solutions.
THE GRAND Ahrenshoop customer story
70%
RevPAR increase from 2019 to 2023
€0
paid in integration connection fees
100%
card transactions processed through Mews Payments
About THE GRAND Ahrenshoop
THE GRAND Ahrenshoop is one of two properties operated by The Grand Hotel Management GmbH. The hotel is located on the north coast of Germany on the enchanting Fischland-Darß-Zingst peninsula and offers its guests incomparable views of the Baltic Sea.
The hotel promises its visitors a lasting and relaxing experience. In addition to an exclusive spa area with pool and sauna, there’s a wide range of wellness activities such as yoga, Ayurveda and SUP courses. The hotel pampers its guests with three different restaurants, which offer an outdoor kitchen and a lounge. One of the main reasons for the move to Mews in 2021 was to utilize cloud connectivity with multi-property functionality.
"Mews is a flexible, fast and clear technology that fits perfectly with our hotel philosophy as hosts."
An integrated Spa management solution
Challenge
THE GRAND Ahrenshoop is a wellness hotel with a busy spa that’s central to the guest experience – and the team needed to ensure that the spa could be easily connected to their PMS.
Solution
Mews Marketplace offers a range of specialized facility integrations, including spa management. THE GRAND Ahrenshoop team uses the ChiDesk solution, with spa scheduling and staff management. The Lightspeed POS system is also used for point of sale. Crucially, there is a direct link with Mews Operations for guest room payments.
Result
• Zero connection fees for the integration
• A smoother guest journey with consolidated payments
An effective app-based housekeeping solution
Challenge
Traditional housekeeping processes are inefficient and lead to unnecessary waste of resources. Printed checklists create additional paper waste and require manual effort to transfer information into the system.
Solution
The Hotelkit integration provides an integrated housekeeping tool. This is automatically updated in Mews Operations, meaning reception has accurate, up-to-date information on which rooms are ready to receive new guests.
Housekeeping uses the Mews app (on Android and iOS) to quickly check for problems or whether rooms are currently occupied without having to ask reception. In the sister hotel, STRANDHAUS Ahrenshoop, only the Mews app is used, which means that reception also receives accurate and up-to-date data.
Result
• 100% of staff use the app on their mobile phone
•100% of housekeeping staff at the sister hotel STRANDHAUS Ahrenshoop use the app on their tablet
Looking ahead
The team at THE GRAND Ahrenshoop strive to make the guest experience even more seamless and user-friendly through Mews' advanced automation and connectivity. This is particularly important as the need for relaxation and recreation continues to grow.
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