The forward-thinking Spanish hotel is enjoying the benefits of a flexible hospitality cloud that helped them maximize revenue and boost productivity.
[Spain, 23 April 2024] – Mews, the industry-leading hospitality cloud that was recently named Best PMS at HotelTechAwards 2024, was chosen by Hotel Atlántico Vigo to run their operations exactly a year ago.
The family-run hotel has 54 rooms and is found near Vigo’s harbor promenade, providing a good base for sightseeing tours. The Hotel Atlántico Vigo brand is built around remarkable guest experiences and innovation fuelled by the team’s deep understanding of hospitality.
"Thanks to Mews, we went from walking blind to driving a Tesla,” said Brais Rodriguez, Director at Hotel Atlántico Vigo. “Before the switch, we had no access to data and manually worked our way through tasks and paperwork, leading to many mistakes. Mews is so easy to use, and our operations are running quicker and smoother than ever.”
Looking back, the team recognizes Mews as the best investment for future-proofing their business. By automating repetitive tasks, they’ve massively improved staff efficiency. In their first year with Mews, the team saw a 22% revenue increase, with 0% chargebacks.
As a pet-friendly property, Hotel Atlántico Vigo wanted to make bringing furry companions as simple as possible. Thanks to a clean and intuitive Mews Booking Engine, guests can easily add pets and select other items such as breakfast and parking spaces.
“Witnessing transformative journeys of ambitious properties is why we love our work so much, especially when they’re as invested in guest experience as Hotel Atlántico Vigo,” said Ildefonso Moyano, Vice President of Customer Onboarding at Mews. “In just one year, their operations have changed, guest satisfaction has increased, and their revenue is still growing. And that’s the power of Mews – making hospitality easier and more enjoyable.”
Through Mews, Hotel Atlántico Vigo has 100% automated rates. With the right rates and offers, they can adjust rates faster than competitors and efficiently capture revenue opportunities. The team is also saving hours of valuable time across various operations.
“Mews helps us save ten hours per week, and all this time is invested back into guests,” continued Brais Rodriguez, Director at Hotel Atlántico Vigo. “Instead of an exhausting check-in, our guests can look forward to a personalized welcome. They love it, and they always mention how it makes them feel taken care of in their online reviews.”
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About Mews
Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, Life House and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The company has offices in Europe, the United States and Australia.
About Hotel Atlántico Vigo
Hotel Atlántico Vigo is our guests' home, a modern hotel in the city centre of Vigo creating remarkable experiences through our passion for hospitality.
Our goal from the beginning, in 1987 what started as a little family Hostel with 12 rooms and now with 54 rooms is to exceed our visitors' expectations and anticipate their needs so that they can enjoy the city, always going one step further to surprise them and make them feel unique with our genuine care.