The #1 PMS for
two years running
See what all the fuss is about. We'll walk you through Mews Hospitality Cloud and answer any questions you have - it's that simple.
Properties can now reach human support in under three minutes as Mews redefines onboarding, combining state-of-the-art technology with expert guidance 
[Amsterdam, 8 January 2026] - Most businesses do not avoid switching systems because they enjoy outdated software. They avoid it because implementation is where things break. Capterra research into small and midsize business software rollouts shows only about one in three buyers becomes a “successful adopter” after purchase.
Hotels have even less room for disruption. A PMS (property management system) touches everything from reservations and payments to reporting and integrations, all while operations run 24/7.
In 2025, onboarding became a major strategic focus for Mews, with deliberate investment to make it faster, smoother, and more supportive. Working closely with customers and internal teams, Mews built new onboarding technology, streamlined the end-to-end journey, and redesigned packages, support, and playbooks based on insights and research. These improvements enable hotels to go live in as little as a week and access human support in under three minutes.
Why Mews onboarding works
- Go live in as little as a week: pre-configured templates and guided setup keep teams on track and reduce complexity.
- Learn while operating: embedded guidance and task-based enablement help staff build confidence in real workflows from day one.
- Support that does not stop at go-live: Mews’ in-product AI assistant, Rory, resolves 90% of customer queries, while human support responds in under three minutes, so teams are not left waiting.
- Modern training built for today’s teams: micro-learning, in-product guidance and Mews University courses let staff learn on their own schedule and revisit training when needed.
- Groups can self-deploy globally: scalable, repeatable rollouts help multi-property operators standardize across locations without relying on costly consultants. “We automated onboarding across 40 properties in 10 countries within 90 days, with guidance from Mews’ dedicated onboarding team,” said Stijn Beauprez, CTO & Co-Founder at Outsite.
With Mews, switching PMS stops being a drawn-out, high-risk project. It becomes a controlled, predictable rollout designed for modern hotel operations, with ongoing support and training that keeps improving long after launch.
“Hotels don’t want technology that holds them back - they want a partner that empowers them to move forward,” said Manisha Athukorala, SVP of Customer Experience and Delivery at Mews. “As hotels set priorities for the year ahead, switching core systems should not feel like a once-in-a-decade risk. We built Mews onboarding around confidence, clarity, and support that never stops. It’s about helping teams embrace change and unlock their full potential from day one, not just getting live and moving on.”
This approach recently helped Roam Spokane go live in just 11 days. “The onboarding process was efficient, informative and genuinely fun,” said Cody Fishel, VP of Operations at Roam Spokane. “The onboarding dashboard kept us on track, and the support team was always there when we needed them.”
Whether independent hotels seeking reassurance or multi-property groups scaling quickly, Mews makes change simpler. Onboarding starts fast, stays structured, and is backed by support and training built for the realities of hotel work.
With Mews, change no longer needs to feel daunting. Implementation is designed to be smooth and supported, giving hoteliers the confidence to start the new year with a stronger, more modern tech foundation.
Learn more about onboarding with Mews: https://www.mews.com/en/onboarding
About Mews
Mews is the leading platform for the new era of hospitality. Powering 12,500 Customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Goldman Sachs Alternatives, Kinnevik and Tiger Global Management to transform hospitality.
Media Contact: press@mews.com