Research

Skift x Mews

Why hoteliers and their investors are leaving millions on the table

The room-first model is outdated. Instead, a customer-first approach turns properties into community assets and drives both profitability and deeper guest connections. This report shows you how to put customers at the heart of hotel operations, so you can unlock new revenue, stronger loyalty and lasting growth.

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What’s inside?

The Skift x Mews report provides insights into new boundaries for hospitality investment, development and customer experience.

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Affinity above assets – what drives real value in hospitality?

Guests don’t need more choices – they need better ones. See how to transform customers into loyal guests, turn locals into regulars, and build a true community.

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Using technology to flip the script for hospitality  

Find out how integrated systems make it possible by seamlessly tracking guest needs, anticipating expectations and giving staff more freedom to bring back the human side of hospitality.

Want to learn how to future-proof your business and make more profit?

  • Use your property’s spaces more effectively
  • Reframe revenue models around customers
  • Build a larger and more loyal customer base

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?