The destination
Adara Hotel is a boutique mountain retreat nestled in the heart of Whistler, Canada.
With 42 rooms across 16 different room types, the boutique hotel delivers a personalized experience for snow-season regulars, summer adventurers and everyone in between.
Blending modern comfort with laid-back mountain charm, the Adara Hotel is known for its central location, loyal guest base and thoughtful service. Behind the scenes, the team relies on Mews Business Intelligence (BI) to help find the balance between pricing and occupancy to fuel long-term growth.
The challenge
With 16 room types and seasonal shifts in demand, the Adara Hotel needed better visibility into how each category was performing.
They were working with high-level, manual reports that mostly just included ADR, occupancy and dates. There was no way to break down performance by room type, and no visibility into how individual categories were really performing.
They needed a way to see clearly.
The solution
Mews BI helped the Adara Hotel gain the room-level visibility they’d been missing. Using the room performance dashboard, the team could finally compare occupancy and ADR by category and spot patterns that weren’t visible before.
The data revealed that some of their premium suites were consistently overpriced for the demand they were attracting, while less-desirable rooms were filling up faster than expected.
Armed with these insights, they re-categorized several room types and launched a complimentary upgrade strategy to drive reviews and increase occupancy in their higher-value rooms.
The results
The impact was immediate.
- +20% occupancy in their 2-bedroom suites, doubling peak winter revenue
- 3 x winter revenue from 1-bedroom suites
- During the spring shoulder season occupancy increased by 17% with $50 higher ADR, leading to an 11% revenue boost
With Mews BI, the Adara Hotel turned performance blind spots into revenue opportunities and built a data-led process they can rely on all year.
“The room performance dashboard was a game-changer. It helped us identify underperforming premium suites and roll out a strategy that boosted occupancy by 17% in peak season. It helped turn our low-ADR rooms into real revenue drivers.”
The challenge
Before Mews BI, group quotes were based on a patchwork of manual reports and their own memories. The team had no easy way to reference last year’s performance or compare it with future pick-up.
That meant forecasting was slow, inconsistent, and often meant digging through past manager reports. It was costing them precious time and decisions weren’t being made with confidence.
The solution
With Mews BI’s forecasting dashboard, the Adara Hotel now builds every group quote on solid ground.
The team can instantly compare historical performance with current pick-up for any date. That means when a group request comes in, they can quickly see how similar dates performed last year, evaluate current demand and quote accordingly.
What used to take hours of digging now takes minutes, and every decision is backed by real data, rather than guesswork.
The results
Mews BI has become a daily tool for the Adara Hotel’s team and not just for reporting, but for making better commercial decisions in the moment.
- Group quotes are faster and more consistent
- Demand is evaluated with data
- Forecasting is strategic and less time consuming
“We had data before, but it was manual and not detailed, just basic stats like overall ADR and date. With Mews BI, everything’s in one place. It’s dynamic, more detailed and we can break it down by room type and by day instead of relying on static reports or digging through old notes.”
Looking forward
Now that the Adara Hotel has been using Mews for a full year, the team expects their insights to get even sharper. With more data across multiple seasons, they’re in a stronger position to spot trends earlier, fine-tune their forecasting and continue optimizing room performance.
As demand shifts, Mews BI will remain a core part of how they adapt.
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