The Local House diversifies revenue through Mews, earning more with their parking spaces

Challenge

During busy times, self-service check-in and check-out are crucial for ensuring a smooth guest experience.

Solution

Mews Kiosks are digital touch panels that serve as an alternative to conventional front desk service. The Local House guests appreciate the flexibility and freedom of self-service check-in and check-out. When they type in their name or confirmation number, all the details are automatically updated in their Mews guest profile. They can even scan an identity document if necessary. This super-efficient, user-friendly alternative saves time for guests and staff while eliminating unnecessary printing waste and clutter. Moreover, Mews Kiosk can help boost revenue by personalizing the guest experience. 

Result

• 50% of guests check out onsite with Mews Kiosk
• Check-out time: two minutes 

Challenge

The Local House wanted to convert people who booked a stay at their place into more engaged, higher-spending guests.

Solution

Through Mews Booking Engine, guests can make direct bookings on The Local House's website. A price comparison widget compares prices to leading OTAs, encouraging guests to book directly and lock in the best deal. Online check-in puts guests in control of their arrival while freeing up more of the staff's time for guests who prefer a traditional face-to-face experience. Guests can also immediately upgrade their stay by adding extras, which boosts average spending. One of the most popular upsells is parking – a highly profitable way to diversify revenue.

Result

• $55 average added value through upsells  
• 19% online check-in rate 
• 10% online check-out rate 
• 17% upsell conversion rate

Challenge

To further boost their operational success, The Local House searched for an agile and scalable tech stack that could support their ambitions.

Solution

Mews ensures a frictionless guest and staff experience by automating and minimizing tedious manual tasks. From a single screen that can be accessed anywhere and anytime, the Local House team can see live updates of reservations, daily tasks and housekeeping, making it easy to plan and organize the workload. With quick links to reports and guest profiles, Mews' intuitive interface is a huge time saver, resulting in major improvements across the hotel's KPIs.

Result

• 37% ADR increase (June-August 2023 vs. 2022) 
• 23% RevPAR increase (June-August 2023 vs. 2022) 
• $68 average added value through reservations made in booking engine