Boca de Agua customer story

Boca de Agua is an eco-conscious paradise powered by Mews

Together with Mews, this luxury property in Mexico is paving the way for a new approach to hospitality, where guests actively contribute to creating a more sustainable future for the local community.

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Easy

staff training enables hiring from the local community

15%

upsell conversion rate during online check-in

New

approach to sustainable luxury hospitality

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“Mews helps us elevate the guest experience while supporting our vision of sustainable hospitality. It's a game-changer for us and we couldn't be happier.”

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Intuitiveness in action: how Mews makes tasks effortless

Challenge

When opening a new property, a clunky PMS system can create unnecessary chaos and slow down crucial processes.

Solution

Upon opening, most of the Boca de Agua staff had never used Mews before, but they immediately found it very intuitive. Reports, charges, blocking rooms - it was all easy to learn, even during the hectic opening phase. The ability to charge directly from the PMS makes life easier for the reservations team, especially when it comes to group bookings. The automation also leads to major time savings - once the reservation comes in through Mews, it's automatically assigned to a room.

Result

  • Front Desk and Sales save a lot of time thanks to automated room assignments

Empowering staff with Mews University

Challenge

When it comes to learning the ins and outs of the system, many PMS providers leave properties to struggle with thick manuals and complicated instructions. With everyone learning on their own, it can lead to working in silos and a lack of unified processes.

Solution

With role-specific learning paths, Mews University offers a structured approach to adopting the system while fostering a spirit of collaboration. For example, Brenda took courses for both Sales and Front Desk to assist her new coworkers. The videos were essential during the setup phase, especially for mapping out rooms and creating accounting sections. It also makes onboarding new hires easier, allowing them to get up to speed quickly and become proficient Mews users in no time.

Result

  • Staff spend less time figuring out software and more time with guests
  • A mixture of walk-throughs, videos and hands-on practice to suit every learner
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“By embracing a culture of learning and knowledge-sharing, we empower our staff and gain a competitive edge. Talent attracts talent.”

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More personalization and guest convenience

Challenge

As a luxury hotel, Boca de Agua understands the importance of personalized hospitality. And it all starts with ensuring maximum guest convenience.

Solution

Through Mews, the team sends emails inviting guests to complete online check-in. Guests also have the option to add breakfast, securing extra revenue for the hotel. The website offers a variety of add-on services, such as tours, personalized meals and transportation to different airports. Each service has its own button, allowing the team to adjust prices and route requests to the Sales or Concierge teams. And for maximum efficiency, everything is integrated within Mews PMS. Guest profiles further help drive personalization and provide valuable insights for marketing.

Result

  • Thanks to guest profiles, the concierge team can reach out to offer services and provide additional information about the hotel before arrival
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Creating opportunities within the local community

Challenge

Boca de Agua is dedicated to sustainability, and that includes hiring staff locally. However, finding people who are bilingual has been a challenge.

Solution

Having a PMS available in Spanish helped Boca de Agua tap into the local hiring pool. Overcoming the language barrier was especially important for the accounting team. Thanks to Mews, they can confidently navigate the analytics and generate reports, even though they don't speak English. Mastering modern tech tools is not only empowering the team but also creating opportunities for the local community to stay in Bacalar and have a better life.

Result

  • Staff can communicate with guests and other team members, as well as use Mews applications, in their preferred language
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“Mews is making it easy for us to uplift our local community - not just for this job, but to create better opportunities for the future.”

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Integration spotlight

Lightspeed

Lightspeed is a POS solution that allows Boca de Agua to seamlessly connect their restaurant and bar. With the direct Mews integration, orders can be added directly to the guest's profile within Mews Operations, while flexible menu management and tableside ordering improves processes for staff and guests.

Synxis

SynXis is a leading inventory and reservations management solution that allows Boca de Agua to easily set up and manage their tailored distribution strategy. The two-way integration with Mews means that reservations, rate updates and room inventory are always up to date with no need for manual imports between the two platforms.

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