Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
Group hotels and hostels
Technology that matches the ambition of your group. Mews is a PMS with serious scale and endless opportunities for innovation
Independent hotels and hostels
Your uniqueness is your competitive advantage. Create an efficient and dynamic operation so you can focus on your guests
Case studies
The UK boutique hotel connects their restaurants and bars with Mews to make a seamless experiences for guests.
0.04% chargeback rate
95% automated payments
with Mews Payments
26% online check-in rate
“Guests should have the freedom to engage with a property in the way that suits them best – Mews solutions like online check-in help guests to tailor their journey, which ultimately makes them happier.”
Carla Apicella
Hotel Manager, Boundary London
Guests increasingly expect more control over their hotel experience, particularly when it comes to check-in.
Boundary London have a largely Millennial demographic, which makes it even more important to provide digital options for the guest journey. Mews provides a seamless online check-in option whereby guests can fill in all of their payment and personal details before arrival, including signing a digital registration form if necessary. This means that once they arrive, they can get to their room much faster, also saving time for staff.
• 26% of guests now check-in online
Unauthenticated payments are more open to fraud and disputes, which can become time-consuming for staff and disrupt a hotel’s cashflow.
Mews Payments ensures every transaction is enacted with a high level of security, while 3D Secure authentication requires customers to securely and quickly verify their first transaction with Boundary London. Tokenization and end-to-end encryption mean that no sensitive data sits with Mews, further minimizing risk for staff mistakes.
• 95% of payments are automated through Mews Payments
• 0.04% of all transactions resulted in chargebacks in 2021 (in the travel industry, the average chargeback value is 0.5%)
“Guests today expect a seamless payment experience, and Mews automation allows us to provide one. It also makes processing transactions faster and more secure at the back end.”
Carla Apicella
Hotel Manager, Boundary London
