Boundary London embraces the connected guest
The UK boutique hotel connects their restaurants and bars with Mews to make a seamless experiences for guests.
Boundary London customer story
Chargeback rate
0.04%
automated payments
95%
with Mews Payments
online check-in rate
26%
About Boundary London
Boundary London is a stylish mini community in the heart of London’s trendy Shoreditch. In addition to a boutique hotel, you’ll find a rooftop restaurant and bar, a café, and a grocery, bakery and deli.
Every bedroom is individually designed, with each room or suite inspired by an iconic designer or movement of the 20th century. Boundary have been with Mews since 2018, joined by a shared vision of holistic guest-centered stays made seamless by technology.
“Guests should have the freedom to engage with a property in the way that suits them best – Mews solutions like online check-in help guests to tailor their journey, which ultimately makes them happier.”
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Guests can check-in their way
Challenge
Guests increasingly expect more control over their hotel experience, particularly when it comes to check-in.
Solution
Boundary London have a largely Millennial demographic, which makes it even more important to provide digital options for the guest journey. Mews provides a seamless online check-in option whereby guests can fill in all of their payment and personal details before arrival, including signing a digital registration form if necessary. This means that once they arrive, they can get to their room much faster, also saving time for staff.
Result
• 26% of guests now check-in online
Automated, authenticated payments
Challenge
Unauthenticated payments are more open to fraud and disputes, which can become time-consuming for staff and disrupt a hotel’s cashflow.
Solution
Mews Payments ensures every transaction is enacted with a high level of security, while 3D Secure authentication requires customers to securely and quickly verify their first transaction with Boundary London. Tokenization and end-to-end encryption mean that no sensitive data sits with Mews, further minimizing risk for staff mistakes.
Result
• 95% of payments are automated through Mews Payments
• 0.04% of all transactions resulted in chargebacks in 2021 (in the travel industry, the average chargeback value is 0.5%)
“Guests today expect a seamless payment experience, and Mews automation allows us to provide one. It also makes processing transactions faster and more secure at the back end.”
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Looking ahead
The Boundary London team hope to continue evolving their guests’ digital journey, exploring technology that will make their stay even more seamless. They’ll also continue to build ties with the local community, which remains very important to the ethos of the brand.
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Make it remarkable.
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