About Castello Dal Pozzo
A centuries-old Italian estate blends neo-Gothic grandeur with cloud-native rigour to centralise a complex world of rooms, events and fine dining.
Perched above the serene waters of Lake Maggiore, Castello Dal Pozzo is more than a hotel – it is a testament to 19th-century elegance and neo-Gothic architecture. A proud member of the Preferred Hotels & Resorts collection, the estate spans a historic castle, a refined Palazzo and 46 keys nestled within an expansive private park. For generations, the Dal Pozzo d’Annone family has curated this Piedmontese sanctuary, evolving it into a premier luxury destination for discerning international travellers, high-end corporate retreats and bespoke weddings. The estate operates as a sophisticated ecosystem where luxury accommodation meets complex banqueting and diverse F&B outlets. Castello Dal Pozzo joined Mews in early 2026, seeking a digital foundation that could match the distinction of its heritage while providing the agility required for modern luxury operations.
The Challenge
Before its transition to the cloud, the estate was tethered to a localised, on-premise PMS that prioritised basic compliance over guest experience. As a closed system, it functioned in isolation, unable to communicate with the estate’s wider tools. This technical fragmentation became a significant bottleneck; rooms, F&B and events operated in silos, depriving the team of a unified view of their guests. During seasonal spikes and intricate wedding cycles, the manual administrative burden became overwhelming. Reconciling accounts across multiple outlets took days, and the check-in process was noticeably slow – a friction point that distracted from the high-touch, personalised service that defines the Dal Pozzo brand.
The Solution
The family chose Mews for its open API and cloud-native architecture, providing the freedom to build a bespoke tech stack tailored to a complex heritage estate. By centralising operations on Mews, every charge from the estate’s F&B outlets now posts directly to a single, transparent guest bill in real time. The team utilised Mews Marketplace to dissolve the barriers between their rooms and events businesses, integrating specialised tools to manage their high-end banqueting and global distribution. Mews Payments was introduced to automate the vast majority of financial transactions, while the implementation of Mews RMS allowed the estate to move away from intuitive pricing toward a sophisticated, data-led strategy that responds to daily market shifts.
The Results
Since partnering with Mews, Castello Dal Pozzo has successfully balanced its storied past with an efficient, data-driven future. The guest experience has been elevated by reducing friction at arrival and providing a flawless account of every guest stay.
- 15% increase in RevPAR
- 8% occupancy growth
Automation via Mews reduced check-in times by over 60%, allowing the team to refocus on high-touch luxury hospitality for their international clientele
- 90% of transactions automated via Mews Payments
- Month-end reconciliations reduced from days to hours
Mews turned a historic estate with very complex operations into a business we can actually run in real time. What you think you will lose in familiarity, you get back within weeks in time – and your team stops spending its day re-entering data instead of looking after guests.
Integration Spotlight
SynXis: This integration manages the estate’s global distribution, ensuring room availability and product codes are perfectly synchronised between Mews and the global marketplace.
Mews RMS (Atomize): By connecting this revenue management tool, the estate has transitioned to automated pricing decisions that optimise rates during peak wedding and event seasons.
Event Temple: This connection allows the team to manage complex banqueting and wedding bookings alongside room reservations, centralising all event-related revenue into the Mews guest account.
Why Mews
Mews serves as the digital backbone for complex heritage estates, replacing manual data entry with seamless automation and providing a single, real-time view of the entire business.
Discover how Mews can transform your multi-outlet estate.