Hotel Guest Messaging

The inbox your guests deserve

Every guest deserves a fast reply. Give your team one place to manage every conversation, with Mews AI handling the routine so you can focus on the rest.

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Every message in one place

With WhatsApp, SMS and OTA messages in a single view, your team can make sure every guest gets a reply.

The full guest journey covered

From booking confirmation to late checkout requests, every conversation is in one place.

AI replies that get it right

Cut routine queries and respond faster, with Mews AI suggesting replies based on live PMS data and your property's knowledge base.

Fully integrated with Mews

Built as part of Mews, there's no extra software, no integrations to manage and lower total costs.

Give every guest a direct line to your team. One inbox, faster replies and every conversation where it needs to be.

One inbox, every conversation

With every guest conversation in one place, your team can stop switching between apps and always have the full picture.

See messages from SMS, Email, WhatsApp, Guest Portal, Expedia and Booking.com in one view
Every conversation linked automatically to the right reservation in Mews
Send broadcast messages to every guest at once

Let Mews AI do the groundwork

Your AI assistant responds to replies based on your live reservation data and property knowledge base, so every response reflects your policies, services and guest details.

AI-suggested replies grounded in live PMS and reservation data

Allow AI to create tasks for your team and upsell moments for your guests

Your team can review and send responses in a click

Consistent tone and accuracy across every channel

Give guests a direct line to your team

Guests can reach reception directly from the Mews Guest Portal – the same place they check in online, manage their stay and settle their bill.

Guests can message reception without downloading an app
Works on any device, from anywhere
Messages land directly in your unified inbox in Mews

Explore guest check-in

Built-in (not bolted on)

Because Guest Messaging is part of Mews, there's no third-party tool to set up or integration to maintain. Your guest communication lives where your property data lives — fully connected from day one.